Implementation services – delivering true solution ownership

Consulting services – the know-how to optimize your system and processes

Training – the guidance to get more from your IT investment

Support – information and assistance to keep your solution running smoothly

Expert software services

Selecting a software solution is a major decision that will have long-term effects on how well your teams and processes function. Make sure you can rely on the right expertise to maximize the benefits for your organization.

When you choose a software vendor, it is very important to assess how effectively they can work in partnership with you – not only to deliver the product you need but also to offer the right ongoing level of customer care and service to suit your internal capabilities and resources, so your organization will continue to get the best possible return on its software investment.

What is the Unit4 advantage?

Our approach to customer service is practical and result driven. Our specialists work in partnership with your teams before, during and (when you need us to) after implementation, applying a best-practice approach – backed with domain and sector experience – to help you succeed.

Essentially, we provide as much knowledge and assistance as you need, to help you take true ownership of your software and for your teams to capitalize on our solutions’ inbuilt ability to embrace change. At the same time, you can rely on us for fast, value-adding assistance if you need to supplement the resources or knowledge that it’s feasible or cost-effective to maintain in house.

How can we help?

Our aim is to ensure you achieve maximum benefit from choosing and using Unit4 software. All our solutions are underpinned by a wealth of expertise with many years of knowledge and experience from working with customer organizations in a wide range of sectors, all over the world.

Unit4 delivers various types of customer service and engagement to complement and support your organization's own resources, ensuring a swift, successful implementation, followed by smooth running and optimum results:

Implementation services

Delivering true solution ownership

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Unit4 software solutions are designed for swift, "pain-free" implementation, getting them up and running quickly, with a minimum of impact on your staff and business. We apply proven, established services methodologies, based on internationally accepted standard techniques, to ensure your project is well planned, predictable and straightforward, and that end users can acquire all the knowledge and expertise necessary to assume full control and mastery of their solution.

Consulting services

The know-how to optimize your system and processes

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Our powerful solutions are complemented by dedicated teams of business and technical experts, offering a wide range of assistance, such as technical services and business consultancy.

Our experts work with you to build and maintain high-quality administrative, analytic and function-focused systems that meet your business challenges and help you to seize opportunities.

Training

The guidance to get more from your IT investment

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Our training teams can help your organization to make the best possible use of your Unit4 software solutions. For example, helping users to:

  • understand in detail what our products can do

  • get your system up and running more quickly and at a lower cost

  • get the maximum, ongoing return on your software investment

  • get benefits more quickly from new products and releases.

Courses are delivered by professional trainers, who have a broad experience in working with our software. And, being part of our organization, they are up to date with the latest product releases and technology and can draw on the experience of our other consulting and training professionals.

Support

Information and assistance to keep your solution running smoothly

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Unit4’s approach to support gives you easy access to the knowledge and the friendly, professional help to quickly and effectively solve any problems or queries that you experience with our products. Support services are tailored so that you can choose the level of assistance that best meets your requirements and available in-house resources. In addition, a range of online resources (e.g. product knowledge-bases and extranets) offer a wealth of helpful information and self-service assistance for our customers.

Find out more about our Support services

User Groups

Genuine engagement and partnership

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In parallel with our day-to-day service offerings, we work in partnership with the various national and international User Groups for our products, to help keep our customers informed and engaged in our ongoing development of software so that Unit4 software solutions will keep helping you achieve your business goals, both now and in the future.

Further information

This website covers the Unit4 group and offers you a high-level overview of our main types of customer service and engagement. To discover more about the full range of ways that we can help you in your region, please either visit your local Unit4 website. Or contact us and we'll put you in touch with our nearest team.