At Unit4, our aim is to ensure you achieve maximum benefit from using our solutions. With this in mind, we have developed a range of customer service options to complement your organization's resources and enable you to realize the full benefits of your investment in our solutions. Our Support services and resources play a key role in achieving this.

Introducing your new Global Support Portal

We’re committed to providing easy access to the knowledge and friendly, professional help you need to quickly and effectively solve any problems or queries that you experience with our products.

To facilitate this, we have developed global portals for customers and partners, which allow you to access various sources of information at Unit4 – with a single login!

Moving our solutions over to the new portal is a phased program. The following table lists the Unit4 solutions that are already covered.

Unit4 Solution

Your Portal

  • Unit4 Business World On!

  • Unit4 Financials

  • CentralCommand

  • Unit4 Consolidation

  • Unit4 Travel & Expenses

Customers Portal: customers.unit4.com/portal

Partners Portal: partners.unit4.com/portal

If you wish to have an account for one of our portals, please send us an email to: admin.support@unit4.com

  • CAMS Enterprise

Customer Portal: ThreeRivers Portal

  • Other Solutions

my.unit4.com

Our other solutions will be moved over in future release phases of the new portal.

Please see below for:


Key benefits

The new portals provide a convenient entry point to support for your Unit4 solutions:

  • Global delivery model with single sign-in for all your primary and customer-specific portals.
  • See and access exactly what you want from around Unit4 – 24x7.
  • Knowledge base with familiar, intuitive context-related search tools.
  • Obtain documentation, software updates, and the latest information about your product including relevant localizations.

Please watch this video for a quick overview of how the new Customer and Partner support portals can help your organization.


Sign up for Sign-in

With our tailored portals, you can submit a support request, access all your relevant documentation, and obtain region-specific information. If you already use our portals, Unit4 provides access to these without having to log into each of them separately – a single user name and password will give you instant access.

If you wish to have an account for one of our portals, please send us an email to: admin.support@unit4.com.

In your email, please identify the Unit4 products used by your organization and we will quickly get you connected to our terrific team of support consultants!

How to contact Unit4 support

Customer support hours:

Monday to Friday, 5:30am–5pm (PT)

Monday to Friday, 8:30am–8pm (ET)

CAMS support hours:

Monday to Friday, 8am – 5pm (CT)

Office closures:

January 2, 2017

New Years Day (US and CA)

February 20, 2017

President's Day (US) / Family Day (CA)

April 14, 2017

Good Friday (US and CA)

September 4, 2017

Labor Day (US and CA)
October 9, 2017

Columbus Day (US)/Thanksgiving (CA)

November 10, 2017 Veteran's Day (US)/Remembrance Day (CA)
December 24, 2017 Christmas Day (US and CA)

Contact info:

Unit4 Financials: 

E:  support.coda.na@unit4.com
TF: 1-866-600-2632

 

Unit4 Business World On!

E: admin.support@unit4.com
TF: 1-888-848-3776

 

CAMS Enterprise:

E: cams.support@unit4.com
T: 636-386-8616, option 3
W: helpdesk.threerivers-cams.com/ceOnTime/

Support for other Unit4 solutions

As outlined above, work is continuing on the migration to our global support system: customers.unit4.com/portal

In the meantime, we will continue to support our other software solutions via the existing channels and online resources, primarily: my.unit4.com.

Please select from the list below to visit your local Unit4 website for full details of support for Unit4 solutions in your region.

Support for Unit4 Partners

As outlined above, partners.unit4.com/portal delivers functionality for a growing range of Unit4 solutions, including raising and maintaining tickets on behalf of customers and access to knowledge and documentation.

We also provide a wide range of additional online resources – all via a single login account – to support our Partners in delivering services and solutions to our mutual customers, including:

  • Implementation methodology & value accelerator resources.
  • Online training, tutorials and certification resources.
  • Sales, marketing, PR and branding materials.

To find out more, please talk to your Unit4 Partner Manager or contact us