Unit4 Support
We’re committed to giving you easy access to the knowledge and friendly, professional help to solve any problems or queries and get the best from your solution.
Success4U
Unit4 expertise at your fingertips
Unit4 is a people-centric business, and we place our customers at the core of our strategy.
Success4U means just that - driving support solutions and services that are tailored to your needs – in a way that works for you. Whether that is more of a self-service approach, or having us as an extension of your team to help manage alongside you. We want you to be successful – that means we are getting it right. And we pride ourselves on putting our customers at the heart of the way we work.
Key benefits
Easy access to Unit4 expertise
Customer Community4U
or Unit4 team members
One package for everything
Customer Success, Support and Professional services
Choose the right service level for your business
Build your own journey
Success4U throughout your journey
We want you to have a great experience with us, and we’ve created Success4U to ensure the support you receive is exactly what you need, when you need it.
To help you achieve your business outcomes, you can select from three different Success4U options
- Standard
- Hybrid
- Professional
Whether you want to be self-driving, would like a more hybrid way of working, or where you are looking to have an extension of your team. We aim to create productive proactive engagement throughout your entire Unit4 customer journey.
Success4U – What is it?
Watch this short explainer video that will take you through the concept of Success4U in just 2 min.
- What are the key benefits?
- What are the levels you can choose between, and what do they include?
Learn all about it here.
Be surrounded by experts
Customer Success Team
Acting as your voice throughout the organization.
Our team understand your business goals and objectives and want to help you get the most value out of your Unit4 services and solutions, now and into the future.
Customer Support
Helping you answer any questions and query, so you get the most out of your solutions.
Support experts partner alongside Customer Success to help drive successful outcomes for your business.
Professional Services
Transferring knowledge and empowering you to set up, launch, manage and even adapt the software yourself.
A dedicated team of specialists who understand your solutions, processes, system environment, customizations and integrations, as well as your business needs and challenges.
Success4U levels
– what are the service level details?
These levels are designed to enable you to define the level of long-term service with Unit4 that you need. You can change level as your organization develops over time and your needs evolve.
Standard
We need light touch assistance.
Hybrid
We work alongside the Unit4 team - a hybrid way of working.
Professional
We need close, proactive expertise. Unit4 is an extension of our team.
Success4U - what service level is right for you?
Download this factsheet to understand the details of the three service levels; Standard, Hybrid and Professional.
In order to process your request, we need a few quick details first, please.Community4U
Our Customer & Partner Community
With dedicated product forums, our Community brings together people with shared interests – enabling you to:
- Engage with other customers and partners.
- Get in touch and ask questions.
- Share tips and best practices.
- Find solutions that will help make your life easier.
- Suggest product enhancements.
For these and all other products of Unit4 (*see below) you can also:
- Explore product documentation, software downloads and an extensive Knowledge Base.
- Check product news and releases.
- Report incidents or enter service requests and track their progress.
- View the general cloud release schedule, server performance and other cloud-related information for your cloud-based Unit4 solutions.
Welcome to our Community
Community4U is the new way for you to get in touch with your peers and Unit4. It provides a single, easy-to-navigate space for all you need to maximize the Unit4 product experience
Sign up for Sign-in
If you wish to have an account for our community, please send an email to: [email protected] or ask the colleague registered as your organization’s Key User in Community4U to create this for you. Please note that all access requests received by us will need to be confirmed by your organization's Key User.
*Solutions in Community4U
The following solutions are covered in Community4U: Unit4 Absence Manager, Unit4 Dream Financials, Unit4 Enterprise Resource Planning (formerly Unit4 Business World), Unit4 Financial Planning & Analysis (formerly Unit4 Prevero), Unit4 Financial Performance Management (formerly: Unit4 Consolidation & Cash), Unit4 Financials, Unit4 HRM Portal, Unit4 KIRP7, Unit4 KIRP8, Unit4 MAP, Unit4 Profiskal, Unit4 Property Management, Unit4 PSA Suite, Unit4 Transfare, Unit4 Webinfo.
Support for other Unit4 solutions
Work is continuing on the migration of any remaining Unit4 solutions not yet included on Community4U.
In the meantime, we will continue to support our other software solutions via the existing channels and online resources.