UNIT4 provides platform for best practice client engagement and service delivery to SKILLED


  • System and process efficiencies contribute significant cost reduction
  • Australia’s largest staffing services company relies on UNIT4 for central system underpinning organization-wide transformation
  • World class system ensures best practice across 100 local and regional offices while supporting rapid expansion and growth

Utrecht, Netherlands & Sydney, Australia, 10 November 2014, UNIT4, the global leader in software solutions that enable business change, today announced completion of a significant project with SKILLED, Australia’s largest provider of workforce solutions, to deliver the latest UNIT4 ERP solution as the central component in an organization-wide transformation programme. System and process efficiencies will contribute to a significant sustainable cost reduction.

As the world of client engagement and services delivery is evolving, so too are the demands of organizations on their enterprise software. UNIT4 is providing SKILLED with the unique capabilities it needs to run a world class business providing world class service to its clients.

The latest UNIT4 ERP software is designed specifically to meet customer demands around social, mobile, analytics and cloud for service-intensive organizations and will prove central to SKILLED’s expansion and growth into the future.

“Above all else, SKILLED aims to deliver the best service and experience to its employees and clients which means implementing the best technology,” said Gary Kent, SKILLED Group’s Chief Financial Officer. “UNIT4 delivers us a world class enterprise business system that supports our people and ensures efficient processes that drive customer value supporting rapid, sustainable growth. The new solution, based on Agresso, combines all the qualities of a market leading ERP with the technology and features required by today’s service-intensive organizations. Designed for a mobile future, to support and connect people, we are confident it will meet our demanding requirements well into the future.”

SKILLED Group’s rapid growth and diversity of service offerings drives a need for consistency across business units. UNIT4’s ability to support a rapid change business environment is key as it delivers SKILLED the assurance that future strategic initiatives can be quickly and cost-effectively implemented company-wide.

“SKILLED is a highly professional and trusted brand so it’s important that its business systems support its drive to deliver efficient and valuable service to its clients and that it maximizes the productivity and experience of its vast employee pool,” said Goncalo Leitao, Executive Vice President at UNIT4. “It’s a great example of a company that is modernizing to meet the new technology and service demands of a young workforce. ERP is evolving to incorporate the benefits of cloud and mobile technologies. The depth of functionality our ERP solutions deliver, combined with a simpler, friendly user experience closes the gap between consumer and traditional enterprise software experiences.”


SKILLED is the largest provider of workforce solutions in Australia, employing over 50,000 SKILLED workers a year. As a well-established and trusted brand with national reach across all sectors, our core strength lies in partnering closely with clients over the long-term. We support our clients to improve workforce utilization and increase productivity levels through the provision of safe, reliable, SKILLED people.

SKILLED has a strong commitment to meeting Australia’s future skills needs. As one of the largest employers of apprentices and trainees in the country, we are proud to employ more than 1,000 young trainees. SKILLED is committed to improving employment opportunities for Indigenous people and is currently employing more than 500 Indigenous Australians.

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Leoni Janssen

Global Head of Corporate Communications

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Emma Keates

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