Unit4 gave me the opportunity of a lifetime!
By Graham Vodden
When approached about a new Knowledge Manager role in Unit4’s Global Support Operations, I was intrigued by the opportunity; confident that my past experience would be invaluable. I jumped at the opportunity and to my surprise, my family and I were about to spend a life-changing year in Wroclaw, Poland; Europe’s Capital of Culture for 2016 and home to Unit4’s new Global Support Center. I had worked for Unit4 since 2010 as a Customer Support Analyst in Canada and I really enjoyed that role. That being said, I welcomed the challenges and changes the new position would bring.
I must admit that, at the age of 45, I had never travelled outside North America and I was excited by the prospect of working in Europe. I flew to Wroclaw for what was to originally be a two- or three-month stay, but it was immediately apparent that I could contribute so much more to the project by remaining in Poland until after the new system was live. My wife and son joined me, so I had the full support of those closest to me.
As Unit4’s Knowledge Manager and part of the Global Support Operations team, my job is to harness our Support teams around the world and with them, develop customer-facing knowledge bases for the products we support. This information is made available to Customers and Partners through our Global Support Portal, as well as to our Support Consultants through our new case management system.
Graham and Family enjoying the sights of Wroclaw