Unit4

Support from Unit4

Our Customer & Partner Community

Welcome to our Community

Community 4U is the new way for you to get in touch with your peers and Unit4. It provides a single, easy-to-navigate space for all you need to maximize the Unit4 product experience.

With a dedicated forum for Unit4 Business World and Unit4 Financials (more products will be added), our Community will bring together people with shared interests – enabling you to:

  • engage with other customers and partners
  • get in touch and ask questions; share tips and best practices
  • find solutions that will help make your life easier.

For these and all other products of Unit4 (listed below) you can also:

  • explore product documentation, software downloads and an extensive Knowledge Base
  • report incidents or enter service requests and track their progress
  • view the general cloud release schedule, server performance and other cloud-related information for your cloud-based Unit4 solutions.

Sign up for Sign-in

If you wish to have an account for one of our portals, please send an email to: community4u@unit4.com or ask the colleague registered as your organization’s Key User in Community 4U to create this for you. Please note that requests to us for access will need to be confirmed by your organization's Key User.

*Solutions in Community 4U

The following solutions are covered in Community 4U: Unit4 Absence Manager, Unit4 Business World, Unit4 Dream Financials, Unit4 Financial Performance Management (formerly: Unit4 Consolidation & Cash), Unit4 Financials, Unit4 HRM Portal, Unit4 KIRP7, Unit4 KIRP8, Unit4 MAP, Unit4 Prevero, Unit4 Profiskal, Unit4 Property Management, Unit4 Student Management, Unit4 QL Award Management, Unit4 QL CRM, Unit4 QL Financials, Unit4 QL Payroll/Personnel, Unit4 QL Students, Unit4 Transfare, Unit4 Webinfo.

  • 5 great reasons
    to join our
    Community 4U

  • Icon indicating two people supporting each other

    Mutual Support

    Within our Community, we support each other. We relate to each other’s struggles and learn from each other’s experiences.

  • Icon indicating people accessing information

    Access to Specific Knowledge

    Participating in the Community, means benefiting from access to a wealth of specialized knowledge. You surround yourself with businesses and professionals who know your market, products and services.

  • Icon of two people talking

    Build Your Network

    Engage with peers, meet people with common interests (e.g. similar organization in same industry, same role in same transformation) and build your professional network.

  • Icon indicating people on an upward trend

    Professional Growth

    The Community provides many opportunities for professional growth because we learn from each other. Be and find mentors and inspiration that can help drive you and others forward.

  • Icon indicating person taking the lead

    Leadership Opportunities

    The Community is a chance to step forward and distinguish yourself as a thought leader. You can help others, teach them, guide them to achieve more with the help of your unique experience.


Support for other Unit4 solutions

Work is continuing on the migration of any remaining Unit4 solutions not yet included on Community 4U.
In the meantime, we will continue to support our other software solutions via the existing channels and online resources, for example: my.assistancesoftware.com.

If you are using our APAC solution, Unit4 Prosoft HRMS, head over to https://unit4hrms.com/customers to directly access the Prosoft customer portal.

Otherwise, please select from the list below to visit your local Unit4 website for full details of support for Unit4 solutions in your region.

Unit4 Tiered Support Options

At Unit4, our aim is to ensure you can achieve maximum benefit from using our solutions. With this in mind, we have developed a range of customer service options to complement your organization's resources and enable you to realize the full benefits of your investment in our solutions. Our Support services and resources play a key role in achieving this.

What are my options?

Choosing the right support model to suit your needs is an essential part of maximizing the value that Unit4 solutions can bring to your organization.

However, we also understand that no two organizations are identical and that our solutions will be more strategically important to some than to others. That’s why we offer a range of Tiered Support plans for different types of Unit4 solution (global cloud, on-premise, local products).

In each case, there are three support plans to choose from:

  1. Standard – prompt, reactive support (i.e. when needed) to get you back up and running if something goes wrong.

  2. Enhanced – proactive support to ensure your organization gains good business value from your Unit4 products.

  3. Premium – holistic support, working in close partnership with you, to deliver the very best from our software and services.

And there are different options within each plan, to deliver the level of support that fits your specific needs from Day One, as well as the flexibility to upgrade as your needs evolve.