Secrets for Scheduling With Less Frustration and Greater Engagement

Posted by  Martijn van der Hoeden

In the new global marketplace, enterprises and their workers exist in a permanent dance of predictability vs. flexibility and maximum coverage vs. optimal engagement. 

While understaffing certainly limits productivity and the customer experience, the same results from compelling workers to be present against their better judgment.

Almost half (47%) of workers surveyed said that flexibility in the workplace was a key concern. Unsatisfied workers can’t be peak performers and may be on the road to churn. On the other hand, the enterprise must go on. Excellence often demands sacrifices and those burdens should be shared equitably for the sake of a cohesive company culture.

The answers are not as complex as you might think, as long as you take advantage of the best tools at your disposal.

Empower Employees to Be Stakeholders in Scheduling

Self-determination is a cornerstone of HR policy at companies where employees are excited to come to work every day. One effective way to weave this principle into scheduling is to give employees more ownership over their schedules. Allow them to specify work hours that make the most sense for them and list dates of personal events they don’t want to miss.

Giving employees greater authority earlier in the scheduling process makes them stakeholders in the final results. Managers haven’t done this in the past due to the complexity of assuring coverage, but now scheduling software can handle thorny problems that seemed insoluble even a few years ago.

Integrate Planning With Outlook Agenda to Instantly Adjust for Absences

Things happen. Even with the best planning, the world is going to throw some curve balls into the mix. When that happens, miscommunications compound the problems. Managers can prevent many breakdowns when they make sure that data on self-reported absences in Outlook Agenda are brought into planning software using APIs or customized software. 

A central dashboard, shared by HR and project managers, goes a long way toward smoothing over bumps in the road on the way to project completion. Meanwhile, the enterprise will see positive impacts on the bottom line, because unplanned absences are costing over $1 million annually for some enterprises.

Stronger Performance

How much more successful would you be if could count on personal advice from consultants and leaders in professional services? To find out, we invite you to watch our on-demand webinar on boosting performance at firms like yours. We’ll present you with a series of tips and action items to lower expenses, manage resources and claim more revenue using the latest innovations in finance and HR.

Martijn van der Hoeden

As Founder of the PSA Suite and Global Head of the PSO Center of Excellence, Martijn van der Hoeden drives to provide the Professional Services Organizations to improve their performances and maximize their organizations efficiency with the Unit4 PSA Suite.