How can I help? Today’s ERP is indispensable and here’s why
Posted by Thomas Staven
Digital transformation isn’t about technology, it’s about people. Thankfully, modern ERP is rewriting the rules of work for services organizations, and their people.
Today’s ERP has finally caught up with the demands of services organizations in line with the Everything as a Service (XaaS) economy. It’s helping people do their jobs better and helping businesses grow and innovate.
A new era of ERP
The challenges that characterized the Nineties and early Noughties no longer exist. Right now, the conversation is about how ERP can help you, your staff and your customers.
ERP is crafting a truly consumer-grade experience for customers, and creating space for the creative, value-added work that people can do, and machines cannot. People spend far less time on ERP training as it is so intuitive. In fact, chatbots and natural language interfaces that we all use every day will do away with almost all training. And because information is so much easier to find, users will benefit from the full breadth of insight ERP can provide.
Enabling people to make great decisions means they deliver greater value to customers more quickly. As organizations create new business models and manage fluid workforces, they can indulge in short-term, lower risk digital experimentation in line with the ‘land and expand concept’.
And all people-centered organizations can scale, grow, manage change and future-proof thanks to the capability of new-generation ERP to harness the power of emerging technologies and extend the solution with interoperable, loosely coupled microservices.
Digital transformation is about people
Digital transformation isn’t about technology. It’s about people. An organization’s response to digital disruption should focus on people and processes. ERP provides the power that can be harnessed for organizational change. People in services organizations get the information they need exactly when they need it — and often before they know they need it — automatically, thanks to artificial intelligence, machine learning and automated workflows. This allows for management by exception.
They get accurate, up-to-date data, delivered in real-time. It’s often captured automatically so is devoid of human error. People can view and receive the data exactly how they want it. And they can source it from a single version of truth housed in an integrated, organization-wide system.
They can analyze all the data with predictive analytics and forecast with integrated corporate performance management and business intelligence solutions.
Finally, new ERP comes with contextual thinking. It can calculate what is of value and could add value beyond figures, like basing new project bids on previous project successes.
Today’s ERP asks: “How can I help?” instead of telling you: “Do it this way or not at all.” It can transform, integrate and scale businesses better today than it ever did. It remains the only system that tackles all the processes that are essential to running a business and eliminates those that aren’t. And cloud has made ERP solutions more affordable, industry-specific and easier to implement and manage. You can’t change your business model and respond to digital disruption without it.