Webinar: Aligning your strategic goals with measurable outcomes
Watch our webinar, and we’ll guide you through the steps of creating a dynamic Success Plan tailored to your organization’s needs.
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Success4U: How Unit4 delivers customer success
Creating powerful partnerships
Your investment in our solutions is more than a transaction, it’s a partnership. At Unit4, we believe in putting people at the heart of technology and building personalized relationships that drive value and success. That’s why we've created Success4U – a flexible and outcome-driven approach to customer success.
Unit4 Success4U
A personalized, simplified and trusted partnership
We deliver on our partnership promise through the Success4U methodology – a mindset and structured approach that helps us build stronger, more strategic relationships. By turning your goals into real outcomes, we add value at every stage of your SaaS ERP journey. With proactive, outcome-focused services, your business can grow and thrive with less hassle.
The Success4U advantage
Realizing value faster
1. Align outcomes
We help you define the outcomes that matter – ensuring measurable impact, smoother adoption, continuous improvement, clear progress, and a partnership focused on achieving long-term value.
2. Onboard and empower
Accelerate value with guided setup, expert configuration, training, and proven methodologies – delivering operational readiness, confident adoption, and an optimized ERP platform typically within just 90 days.
3. Accelerate adoption
You gain expert guidance, data driven adoption insights, responsive assistance, scalable operations, and early innovation access – ensuring measurable value, smarter decisions, and continuous improvement across the organization.
“(The) University4U and ILT training have been particularly beneficial, enabling more effective use of the ERP, strengthening understanding of core functionality, and accelerating adoption across key processes by building confidence and capability.”
Ravi Nadarajah
Head of Financial Operations
Leeds Beckett University
The Success4U methodology
Value at every step of your journey
Here's the Bottom Line
Success4U makes your ERP suite journey easier, faster & more valuable
You get predictable costs, expert help and a solution that grows with you.
Most importantly, you see results – sooner and more consistently.
Want to know more? Explore the other tabs to read
about each key part of our Success4U methodology.
Success Catalog 
Discover a carefully curated selection of service packages tailored to your unique goals – whether you need outcome-driven solutions or flexible, time-based options.
The Success Catalog makes it simple to find and access the right services to accelerate your business, from implementing new solutions like Unit4 Payroll, to leveraging University4U online training, or tapping into the expertise of Managed Application Services (MAS) team.
“The Unit4 MAS team performed an exceptional role, all the way from discovery through to design, implementation, testing and training”
Ben Watson
Exchequer and Procurement Manager
South Oxfordshire and Vale of White Horse Councils
Success Advisory 
Benefit from expert guidance every step of the way.
Our Customer Success Managers (CSMs) and Product Success Partners (PSPs) bring extensive industry expertise, to help you adopt and maximize your ERP investment.
For complex challenges, our shared pool of senior consultants bring deep product knowledge and credible advice, ensuring you always have the right expertise on hand.
“I’d also like to highlight that Unit4’s Customer Success team, along with the University4U training resources, has truly been a game-changer - enabling our team to learn quickly and adapt with confidence.”
Noelle Will
Senior Director Operations
Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)
Success Points 
Enjoy ultimate flexibility with our commercial model.
Success Points make it simple to access the services you need, when you need them – giving you budgeting predictability and convenience, as your organization evolves.
“From the partnership perspective, CSM engagement has been a strong enabler. Proactive check-in, structured planning, and efficient escalation support have kept us aligned and progressing, while ensuring our Success Points are applied where they generate the greatest impact for the University.”
Ravi Nadarajah
Head of Financial Operations
Leeds Beckett University
How do you get started?
At-a-glance comparison of Success4U tiers
The choice is yours...
...if you’d like to self-serve, Essentials enables you to pick and choose what you need, when you need it.
...if you want more guidance, Professional gives you a dedicated team and ongoing expertise.
Why choose us?
Customer centric
Your success is our priority.
Through meaningful collaboration, we deliver personalized support, proactive solutions, and seamless integration to ensure your success every step of the way.
Outcome driven
We focus on measurable results aligned with your strategic goals.
By setting clear objectives, prioritizing your needs, and leveraging data, we adapt strategies to ensure impactful outcomes.
Empowerment focused
We equip customers with the skills, tools, and support needed for success.
Through tailored training and proactive guidance, we help you confidently use our solutions, overcome challenges, and achieve your goals.
Helpful Success4U resources
Video
Unlock value at every stage with Unit4’s Success4U methodology
Meet Success4U: a structured, scalable approach that guides our customers to activate, realize, and sustain measurable outcomes.
eBook
Success4U – Unit4’s SaaS methodology.
Explore how we deliver customer success through our personalized, simplified and trusted partnership approach to SaaS services.
Analyst report
Success4U is a best-in-class client-first experience model
Read the report by HFS Research to learn how Success4U reshapes the way enterprises adopt and maximize the value of their ERP solutions.
Resource library
Success4U blogs
Learn more about Success4U, meet the teams behind it, and see what makes our comprehensive service framework so effective.
Resource library
Success4U webinars
Explore our on-demand webinars to learn more about the benefits of Success4U and get the latest news and updates.
Resource library
Customer success stories
See how our products and services help organizations, from different industries, to overcome challenges and transform their business.
FAQs – Success4U Essentials vs Success4U Professional
What is the main difference?
- Unit4 Success4U Essentials
If you’d like to self-serve, Essentials enables you to pick and choose what you need, when you need it. - Unit4 Success4U Professional
If you want more guidance, Professional gives you a dedicated team and ongoing expertise.
How are services purchased?
- Unit4 Success4U Essentials
Users procure packages with cash upfront. - Unit4 Success4U Professional
Users procure packages with Success Points.
Is Advisory included?
- Unit4 Success4U Essentials
No – The customer self-guides. - Unit4 Success4U Professional
Yes – The customer is guided
(paid for with Success Points).
Are Success Points used?
- Unit4 Success4U Essentials
No – Success Points are not available. - Unit4 Success4U Professional
Yes – Success Points offer preferential pricing, with additional usage billed upfront.
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