Unit4, a fast growing leader in enterprise applications for service organizations, has acquired Assistance Software, a leading provider of Professional Services Automation (PSA) solutions, known for delivering out-of-the-box PSA solutions designed for specific services industries.
The acquisition extends Unit4’s already comprehensive solution for professional services organizations (PSOs). The new Unit4 PSA Suite adds an industry-leading front end with the added advantage of seamless integration with Microsoft Dynamics 365 CRM. Unit4’s extended portfolio means that PSOs of all sizes can benefit from a standalone cloud PSA solution. Unit4 PSA Suite can also be implemented on top of an organization’s ERP solution, including Unit4 Business World On!, creating a full end-to-end solution for PSOs as well as service divisions in non-PS organizations.
Today’s news supports Unit4’s strategy to deliver specialized customer-facing solutions to services organizations so they can improve the management of their business operations from front- to back-office. The new Unit4 PSA Suite is both born in the cloud and truly customer facing, with an option for native integration with Microsoft Dynamics 365 CRM.
Unit4 delivers the full PSA Suite required by professional services organizations (PSOs) to improve performance based on real-time insight and enhanced visibility across all aspects of the business. Customers will benefit from:
True visibility into their services pipeline;
Engagement with opportunities earlier in the sales cycle, improving both win rates and utilization rates;
Better transition from sales into services for a seamless customer experience;
The ability to determine the types of clients and projects that are a best fit; and
A full 360-degree view of the customer through the sales and services cycle.
Unit4 and Assistance Software both specialize in delivering powerful, industry-specific solutions. Together the companies will focus on extending the functionality and delivering pre-built content for key verticals within professional services but also extend the offering to other relevant project-based industries.
Combining PSA with insight from core business systems... [expedites] fact-based decisions and real-time response.R. David Hofferberth, P.E. Founder and Managing Director of Service Performance Insight
Assistance Software is a market leader cited as the second most used PSA Solution in Service Performance Insight’s PS Maturity Benchmark.
Comments on the news:
“Assistance Software’s PSA Suite is one of the most widely used by the PSOs in our annual benchmark. Its combined app approach and out-of-the-box vertical solutions provide these firms with an integrated cloud solution to optimize their business processes and achieve service delivery effectiveness,” said R. David Hofferberth, P.E. Founder and Managing Director of Service Performance Insight. “We know from benchmarking thousands of PSOs that combining PSA with insight from core business systems at the backend, delivers one source of the truth for all team members, expediting fact-based decisions and real-time response to opportunities and challenges.”
“As PSOs face increasing pressure to drive business transformation across all functions, automation and streamlining business processes is critical to their success,” said Stephan Sieber, CEO of Unit4. “Through a single end-to-end and intelligent enterprise solution they can become more strategic and ensure efficiency and excellence in execution. With Unit4’s PSA Suite our customers will benefit from an industry-tailored PSA solution, designed with the latest technology to simplify user experience and maximize productivity. It also supports our strategic partnership with Microsoft as Unit4’s preferred cloud deployment platform globally. Existing customers can derive additional value from their existing Unit4 PSA by adding a comprehensive frontend to our solution. Today’s news completes our visionary PS product portfolio.”
“Unit4 is a great fit for Assistance Software,” said Martijn van der Hoeden, Founder and CEO of Assistance Software. “We have the same vision and together we provide a state-of-the-art end-to-end solution for service-driven organizations. Combined with Unit4’s industry experience and knowledge, our customers will be the most productive and efficient in the industry.”
About Assistance Software
Headquartered in Naarden, Assistance Software is a privately held company with customers in Europe and North America, including major organizations such as Fugro, RSM, Grant Thornton, Eiffel and KPN.