Unit4 Legal Agreements & Compliance

• Success4U Advanced for Source-to-Contract – here.
• Success4U Professional for Source-to-Contract – here.

General Terms of Business

• English v.3.4
• French v.3.4
• German v.3.4
• Dutch v.3.4
• Swedish v.3.4
• Norwegian v.3.4

Other Information & Policies

• Escrow Policy v1.3

Data Processing and Privacy

• Unit4 AVA Privacy Statement (May 2025)

Data Processing and Privacy

• Unit4 AVA Privacy Statement (November 2024)

General Terms of Business

• English v.3.3
• French v.3.3
• German v.3.3
• Dutch v.3.3
• Spanish v.3.3
• Swedish v.3.3
• Norwegian v.3.3

Other Information & Policies

• Modern Slavery and Human Trafficking Statement 2023/2024

Data Processing and Privacy

• Data Processing Policy v1.2

Security and Cloud

• Information Security Policy v1.0

Security and Cloud

• Global Information Security Program Overview v1.01

General Terms of Business

• English v.3.2
• French v.3.2
• German v.3.2
• Dutch v.3.2
• Spanish v.3.2
• Swedish v.3.2
• Norwegian v.3.2

Unit4’s Success and Support terms 

• Success4U Professional

Security and Cloud

• Information Security Policy and Program (ISP) for Unit4 Global Cloud Operations

Unit4’s Service Terms for Software Licences

• English v.1.2
• French v.1.2
• German v.1.2
• Dutch v.1.2
• Spanish v.1.2
• Swedish v.1.2
• Norwegian v.1.2

• Heycentric v1.1

General Terms of Business

• English v.3.1
• French v.3.1
• German v.3.1
• Dutch v.3.1
• Spanish v.3.1
• Swedish v.3.1
• Norwegian v.3.1

Customer Support & Success Terms

• Tiered success and support offerings v1.1

General Terms of Business

• UK & Ireland v2.1
• Singapore v2.1
• Australia v2.1
• US v2.1
• Canada v2.1
• France v2.1
• Germany v2.1
• Netherlands v2.1
• Spain v2.1
• Norway v2.1
• Sweden v2.1

Security, Data and Cloud

• Fair Usage Policy and FTE Employee Calculation v1.2

Unit4 SaaS - Service Descriptions

• Unit4 ERP 7 v1.8

Unit4 SaaS - Service Descriptions

• Unit4 ERPx v1.0

Unit4 SaaS - Service Descriptions

• Unit4 ERP 7 v1.7

Unit4 Data Processing Information

• UK & Ireland v1.1
• France v1.1
• Germany v1.1
• Netherlands v1.1
• Spain v1.1
• Norway v1.1
• Sweden v1.1

Unit4 SaaS - Service Descriptions

• Unit4 Financials v1.6

Unit4 People Platform Services

• Unit4 People Platform Services v1.0

Unit4 SaaS - Service Descriptions

• Unit4 ERP 7 v1.6
• Unit4 FP&A v1.5

Corporate Governance

• Modern Slavery and Human Trafficking Statement (Year ending December 31, 2019)

Security, Data and Cloud

• Fair Usage Policy and FTE Employee Calculation v1.2

Unit4 SaaS - Service Descriptions

• Unit4 Financials v1.5

Appendix A – Unit4 General Terms of Business

• Appendix A v1.3 (English)
• Appendix A v1.3 (English – US and Canada)
• Appendix A v1.3 (Dutch)
• Appendix A v1.3 (French)
• Appendix A v1.3 (German)
• Appendix A v1.3 (Norwegian)
• Appendix A v1.3 (Spanish)
• Appendix A v1.3 (Swedish)

Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)

• Annex A(i) v1.2 (English)
• Annex A(i) v1.1 (English – Australia)
• Annex A(i) v1.1 (English – Canada)
• Annex A(i) v1.1 (English – Singapore)
• Annex A(i) v1.1 (English – US)
• Annex A(i) v1.2 (Dutch)
• Annex A(i) v1.2 (French)
• Annex A(i) v1.2 (German)
• Annex A(i) v1.2 (Norwegian)
• Annex A(i) v1.2 (Spanish)
• Annex A(i) v1.2 (Swedish)

Appendix B – Definitions

• Appendix B v1.3 (English)
• Appendix B v1.3 (English – US and Canada)
• Appendix B v1.3 (Dutch)
• Appendix B v1.3 (French)
• Appendix B v1.3 (German)
• Appendix B v1.3 (Norwegian)
• Appendix B v1.3 (Spanish)
• Appendix B v1.3 (Swedish)

Appendix C – Unit4 Global Tiered Support Terms

• Standard Support - Appendix C v1.1 (English)
• Standard Support - Appendix C v1.1 (Dutch)
• Standard Support - Appendix C v1.3 (French)
• Standard Support - Appendix C v1.1 (German)
• Standard Support - Appendix C v1.1 (Norwegian)
• Standard Support - Appendix C v1.1 (Spanish)
• Standard Support - Appendix C v1.1 (Swedish)
• Enhanced Support - Annex C(i) v1.1 (English)
• Enhanced Support - Annex C(i) v1.1 (Norwegian)
• Enhanced Support - Annex C(i) v1.1 (Swedish)
• Premium Support - Annex C(ii) v1.1 (English)
• Premium Support - Annex C(ii) v1.1 (Norwegian)
• Premium Support - Annex C(ii) v1.1 (Swedish)
• Add-on Support Services - Annex C(iii) v1.1 (English)
• Add-on Support Services - Annex C(iii) v1.1 (Norwegian)
• Add-on Support Services - Annex C(iii) v1.1 (Swedish)
• Support Services - Annex C (i), (ii),(iii) v1.1 (Dutch)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

• Appendix D v1.4 (English)
• Appendix D v1.3 (Dutch)
• Appendix D v1.3 (French)
• Appendix D v1.3 (German)
• Appendix D v1.3 (Norwegian)
• Appendix D v1.3 (Spanish)
• Appendix D v1.3 (Swedish)

Appendix E – Unit4 Prosoft SaaS – Cloud Service Description

• Appendix E v1.1 (English)

Information and Policies

• Data Protection Policy v1.1
• Privacy Statement v1.1

Security, Data and Cloud

• Fair Usage Policy v1.1
• Information Security Policy and Program (ISP) for Unit4 Global Cloud Operations v1.3
• Privacy Statement relating to cloud-based services and People Platform services v1.1

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

• Appendix D v1.3 (English)

Unit4 SaaS - Service Descriptions

• Unit4 ERP 7 v1.4

Corporate Governance

• Modern Slavery and Human Trafficking Statement (Year ending December 31, 2018)

Appendix A – Unit4 General Terms of Business

• Appendix A v1.2 (English)
• Appendix A v1.2 (English - US and Canada)
• Appendix A v1.2 (French)
• Appendix A v1.1 (German)
• Appendix A v1.2 (Dutch)
• Appendix A v1.1 (Norwegian)
• Appendix A v1.1 (Spanish)
• Appendix A v1.2 (Swedish)

Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)

• Annex A(i) v1.1 (English)
• Annex A(i) v1.1 (French)
• Annex A(i) v1.1 (Dutch)
• Annex A(i) v1.1 (Swedish)

Appendix B – Definitions

• Appendix B v1.2 (English)
• Appendix B v1.2 (English - US and Canada)
• Appendix B v1.2 (French)
• Appendix B v1.1 (German)
• Appendix B v1.2 (Dutch)
• Appendix B v1.1 (Norwegian)
• Appendix B v1.1 (Spanish)
• Appendix B v1.2 (Swedish)

Appendix C – Unit4 Global Tiered Support Terms

• Appendix C v1.2 (English)
• Appendix C v1.2 (French)
• Appendix C v1.1 (German)
• Appendix C v1.2 (Dutch)
• Appendix C v1.1 (Norwegian)
• Appendix C v1.1 (Spanish)
• Appendix C v1.2 (Swedish)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

• Appendix D v1.2 (English)
• Appendix D v1.2 (French)
• Appendix D v1.1 (German)
• Appendix D v1.2 (Dutch)
• Appendix D v1.1 (Norwegian)
• Appendix D v1.1 (Spanish)
• Appendix D v1.2 (Swedish)

Security, Data and Cloud

• Information Security Policy and Program (ISP) for Unit4 Global Cloud Operations (v.1.2-April-2019)

(N.B. In order to download these documents, you will need to obtain a password for each from your Unit4 account manager or sales representative.)

Appendix E – Unit4 Global Cloud Services – Service Description

• Appendix E v1.2

Appendix E – Unit4 Cloud Hosting Service – Service Description

• Appendix E v1.1

Appendix F – Unit4 Solution-Specific Cloud Service Descriptions

• Unit4 Business World v1.2
• Unit4 Financials v1.2
• Unit4 Prevero v1.2
• Unit4 Student Management v1.2

Appendix A – Unit4 General Terms of Business

• Appendix A v1.1

Annex A(i) Agreement Regarding the Processing of Personal Data (Sales)

• Annex A(i) v1.1
• Standard schedules 2-4

Appendix B – Definitions

• Appendix B v1.1

Appendix C – Unit4 Global Tiered Support Terms

• Appendix C v1.1

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

• Appendix D v1.1

Security, Data and Cloud

• Information Security Policy and Program (ISP) for Unit4 Global Cloud Operations (April 2018 version)

(N.B. In order to download these documents, you will need to obtain a password for each from your Unit4 account manager or sales representative.)

Appendix E – Unit4 Global Cloud Services – Service Description

• Appendix E v1.1

Appendix F – Unit4 Solution-Specific Cloud Service Descriptions

• Unit4 Business World v1.1
• Unit4 Financials v1.1
• Unit4 Prevero v1.1
• Unit4 Student Management v1.1

Security, Data and Cloud - Unit4 Managed Cloud

• Unit4 Cloud Acceptable Use Policy
• Unit4 Global Managed Cloud Information Security Policy
• Security Program for Unit4 Global Managed Cloud Operations
• Unit4 Managed Cloud Business Continuity Disaster Recovery Overview
• Unit4 Receipt Recognition Service (URRS) Privacy Statement

Security, Data and Cloud - Unit4 Software as a Service (“SaaS”)

• SaaS Acceptable Use Policy
• Unit4 Global SaaS Information Security Policy
• Security Program for Unit4 Global SaaS Operations
• Unit4 Business Continuity Disaster Recovery Overview