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Contractual terms

  • Appendix A – Unit4 General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A

    Translations are available, which will apply to any purchases in the territories listed below:

     

  • Annex A(i) Agreement Regarding the Processing of Personal Data (Sales)

    You can download this document as a PDF here: Annex A(i)

     

    Standard schedules 2-4 of the Agreement Regarding the Processing of Personal Data for Unit4’s Global Products (U4BW,U4F,U4SM,U4prevero,U4PSA) can be incorporated into Annex (i).

    You can download this document as a PDF here: Standard schedules 2-4
  • Appendix B – Definitions

    These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B

    Translations are available, which will apply to the translated versions of the Terms of Business (and associated documentation):
  • Appendix C – Unit4 Global Tiered Support Terms

    These Support Terms describe the service available to Customers and the terms applicable in relation to Unit4’s Global Tiered Support offering. You can download this document as a PDF here: Appendix C

    Translations are available, which will apply to the provision of Global Tiered Support in territories listed below:
  • Appendix D – Unit4 Global Cloud Services – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4’s Global Cloud Services. You can download this document as a PDF here: Appendix D

    Translations are available, which will apply to the provision of Unit4 Global Cloud Services in territories listed below:

Service terms

  • Appendix E – Unit4 Global Cloud Services – Service Description

    This document sets out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4’s Global Cloud Services. You can download this document as a PDF here: Appendix E (you will need to obtain a password from your Unit4 account manager or sales representative).

  • Appendix F – Unit4 Solution-Specific Cloud Service Descriptions

    These documents set out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s specific Products, when delivered with Unit4’s Global Cloud Services.

    The following Solution-Specific Service Descriptions are available as PDFs below (you will need to obtain a password from your Unit4 account manager or sales representative):

Principles, policies and practices