Software implementation is all about People Experience

Experience. That’s what software is all about. At the end of the day, it’s a means of delivering an experience to a user that lets them do something they want to do. And that experience should engage rather than enrage them.

But it’s also about the kind of experience the people working on the implementation have – not just how knowledgeable they are, but what it feels like to live through the project.

To get both the process and the outcome right, you need to take a distinctive approach to designing and implementing enterprise software. At Unit4 we call this approach the People Experience.

What is People Experience?

It starts with the kind of company you are and what’s important to you. Unit4 is in business for people, and we work with clients in people-centric sectors like professional services, nonprofit, education, and the public sector.

Our approach to software design puts people first. It aims to make work easy and intuitive so that people are engaged and productive, and the organization achieves its goals. We shape software around the way users want to work and automate as many dull, routine tasks as possible.

This mindset extends to how we run implementation projects. We work very closely with clients, involving them in decisions and empowering them to set up and launch the solution themselves. We transfer our knowledge to them so they can manage the software going forward and adapt it to changing circumstances quickly without our help.

This approach helps in five key ways

1. You get going quicker. We start with ready-made industry templates. You can use them as they are, or make any essential tweaks necessary for the first release, and leave further refinement to the next iteration.
2. You get value faster. We focus on what will deliver a good proportion of business value in the shortest possible time and deliver that first. This de-risks the launch and accelerates time to value.
3. We leave you independent and adaptable. We transfer our knowledge to you so you can manage the solution yourself without outside help, adapting it quickly to meet changing business circumstances.
4. The project is a positive experience. We manage the project professionally, looking after issues, risks, changes, and all that good stuff cleanly and efficiently.
5. The project is seen as a success. We’ll help you get users to adopt the solution and prove that the project has delivered its business objectives.

Clients prefer this to how the rest of the industry operates

One of our public sector clients, Bev Burnette, Finance Manager for the Township of Langley in Canada, said of her implementation experience, “Working with Unit4 has been an absolute pleasure. I thoroughly enjoy the knowledge that I’m able to gain when I work with some of the Unit4 consultants.

“They’re very personable and easy to work with. They make sure that you’re not just being given the system you need, but you’re being given the knowledge to be able to support it and rebuild it if you needed to.”

Bev is not an isolated example. Our clients have rated their implementation experience on the independent peer review site, Raven Intel, and Unit4 consistently scores higher than the industry average.

Our Net Promoter Score (NPS) for project implementation is 8.3 versus an average of 7.1 for the industry. And we also deliver 25 percent more projects on time compared to the sector and our consultants are rated an impressive 4.2 out of 5.

Find out more about implementing a great People Experience

If you’d like to find out more about our approach and how it could help you implement enterprise software more successfully, register for our webinar ‘How to execute projects with military precision EVEN in times of crisis’ or get in touch with Unit4 to discuss it directly.