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Sidestep the misery of attrition and under-utilisation with 360-degree visibility

Posted by  Martijn van der Hoeden

Attrition and under-utilisation are the torments of every project manager’s life. Not using your best talent enough and losing good people can send any project into a tailspin. Here’s how a lack of data visibility affects a project, plus a huge tip for how to avoid the misery.

Visibility is everything

In project management, visibility it everything. At any point during the life of a large-scale project, managers need to know who’s on what assignment, what progress they've made and how evenly the workload is spread among consultants and other project team members. But few people are able to keep everything in their head — even fewer are able to share all that data.

This is frustrating for everyone, and it’s costly.

Losing track of assignment allocations, progress and achievement can lead to inaccurate billing and an uneven spread of workload. This lack of a 360-degree view over everyone’s tasks, budgets and expenses often has a negative domino effect.

Under-utilisation can lead to attrition. A dissatisfied, underpaid or underused (or overused) workforce is an obvious lose-lose-lose: for your people, projects, and clients (and even their customers). Job satisfaction is fundamental to the success of every project — staff and consultants need to see a career progression; everyone needs to feel valued.

A lack of visibility leads to poor use of talent, which prevents you from delivering profitable projects.

Software as an ally

Professional Services Automation (PSA) software has changed so much in the last decade to reflect the changes in the way we work. Today’s applications stop this negative chain of events by removing the need to keep everything in your head (or relying on conflicting, productivity-sucking legacy software like email and spreadsheets).

Today, a single piece of Cloud-based software, powered by data intelligence, gives you operational and financial transparency at the touch of a button and provides you with a single source of truth which can automatically be shared. In short, this visibility of data reduces under-utilisation and attrition. Whether you’re a project manager in engineering, IT or management, or a legal, architecture, accounting or software company, it really is a magic formula.

Integrated finance, HRM and project management

Unit4’s PSA Suite helps you manage people and money on every project, from setup and activation to budgeting to resource allocation management, with insights at the touch of a button. The HRM capabilities allow you to manage skills and competencies. The Finance capabilities deliver out-of-the-box invoicing, with integrated apps for time and expenses.

Making the digital transformation

Change can be daunting. But the alternative is sticking with the status quo, which can bring uncertainty over data, low productivity for managers and increased vulnerability of your projects (and future proposals). Switching to a single software solution like PSA Suite allows you to get on with the job of delivering profitable projects by optimising resource utilisation and billing with precision — which means winning more business.

Interested in learning more? Join our live webinar: Avoiding attrition and under-utilisation

Martijn van der Hoeden

As Founder of the PSA Suite and Global Head of the PSO Center of Excellence, Martijn van der Hoeden drives to provide the Professional Services Organizations to improve their performances and maximize their organizations efficiency with the Unit4 PSA Suite.