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Can your ERP meet your specific service requirements?

Posted by  Robin Schaffer

Gartner just released its Market Guide for Service-Centric Cloud ERP Solutions, aimed at CIOs responsible for ERP strategy.

The move to digital business is disrupting many of the traditional business models in service industries. Consequently, moving to cloud ERP applications is often seen by services organizations as a step towards transforming administrative business processes to support this shift. It allows them to focus on supporting customer-facing operations, rather than expending IT and finance resources on supporting heavily customized and difficult-to-maintain on-premises core ERP applications.

The report authors make two strategic planning assumptions:

By 2021, at least 40% of new service-centric ERP deployments in large enterprises will be cloud SaaS.

By 2025, at least 50% of large enterprises in service-centric industries will successfully implement an “all in” cloud SaaS strategy.[1]

For service-centric organizations to be successful, they need to deploy existing technology in creative and innovative ways. In these organizations, it’s people that make the difference. They want to focus on their core mission, and demand technology that supports that. The technology is available to help them leverage mission-critical data through new industry-specific business apps and services. But also, people are the ones with the best ideas for improving their work experience but also the customer experience, and in turn, profitability.

Our enterprise solutions are designed specifically to support people businesses as they adapt for the everything-as-a-service (XaaS) economy. One of the key challenges is modernizing their business models to engage people in new ways.

Gartner says: “An emerging competitive differentiator is vendors’ delivery of ‘packaged’ integration, which enables customers to loosely couple their cloud ERP products with professional services administration (PSA), CRM and other vertical-specific applications.”[2]

Digital Transformation is essential today for services organizations to address the inner workings of their businesses processes, and to meet market and customer demands for operational and service excellence. As market and user expectations change at an ever-increasing speed, it is imperative that organizations are agile enough to respond, modernizing internal processes to stay competitive. Typically, enterprise software today, due to legacy architecture, cannot support change fast enough to ensure companies stay relevant. Organizations need to be able to abstract functionality, data and business processes from existing enterprise solutions, and make them available for consumption by new purpose-built industry-specific services. That’s why we created our People Platform Extension Kit.

All services organizations are transforming and modernizing their business models for XaaS. They need simple, industry-specific solutions that take advantage of core data and systems in the back office, but support new services that deliver differentiation for them. This is what the Extension Kit is designed to do. To make digital transformation easier. Unit4 is thinking about the technologies required by these organizations in the future. We are providing the tools they need to build powerful differentiating applications and services using the latest technology that can grow and change with the business at will. Their power comes from seamless access to data in the core Unit4 business applications. Our Integration Kit also creates a bridge between the Unit4 Eco-System and other systems within a company, where the structure of the data is based on well-defined standards, allowing customers to repurpose data for predictive analytics, and facilitating the move to a data driven organization.


[1] Gartner, Inc., “Gartner Market Guide for Service-Centric Cloud ERP Solutions”; Paul M. Schenck, Robert P. Anderson, Denis Torii; June 21 2018

[2] Gartner, Inc., Market Guide.

Robin Schaffer

Robin Schaffer

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