Maximizing success with Success4U by Unit4
In today’s fast-evolving landscape, organizations expect more than just software – they require dynamic, tailored solutions that deliver measurable outcomes. That’s why Unit4 introduced Success4U, a transformative approach to customer success. Purpose-built to go beyond implementation, Success4U helps de-risk outcomes by embedding industry-standard knowledge and deep expertise across our core verticals.
What’s more, customers can stay aligned with their evolving needs while maintaining budgetary certainty – confident in the knowledge that they have a long-term partner invested in their success.
During the Quarterly Success4U Customer Webinar on June 10, we shared new developments, insights, and strategies to empower customers. This blog will explore what Success4U entails, its key components, and how it can help modern organizations achieve sustainable outcomes.
What is Success4U?
Success4U is Unit4’s customer success methodology, grounded in an ethos of continuous partnership. This approach ensures organizations get the maximum value from their Unit4 solutions across an infinite customer lifecycle, adapting to evolving business priorities and challenges.
Why Success4U matters
Success4U places a strong focus on measurable results, offering fixed-price, outcome-driven services that meet customers’ strategic needs. Whether for Cloud migrations, solution optimizations, or streamlining business processes, the methodology provides tailored support at any stage of the customer lifecycle.
Key components of Success4U
During the webinar, we highlighted three core elements that form the foundation of this methodology:
1. Success Catalogs
The Success Catalog is a repository of modular, fixed-price service packages designed to meet specific needs through industry best practice.
Examples of success packages:
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Cloud Migrations: Streamlined, iterative processes to help enterprises seamlessly shift to Cloud environments while minimizing downtime.
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Product Adoption: Tailored configuration of additional system capabilities – grounded in industry best practices and optimized to fit your unique operating model – ensuring outcome integrity and maximizing value while maintaining flexibility.
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Integrations: Modular approaches targeted to the set-up of Integrations with optimal efficiency. With more than 280 service packages, the catalog is continuously updated based on customer feedback, ensuring it remains relevant to customer priorities.
2. Managed Application Services (MAS)
MAS is among Success4U’s standout offerings, ensuring the optimal performance of Unit4 applications while minimizing the burden on internal teams.
Key Benefits of MAS:
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Full lifecycle support from certified professionals.
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Proactive monitoring of application environments to prevent issues before they arise.
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Scalability to meet fluctuating business demands.
Who Should Consider MAS?
Organizations facing challenges such as a lack of in-house expertise, limited resources for application support, or complex system environments can greatly benefit from MAS.
3. Education and training
Effective use of enterprise solutions hinges on user adoption, which is why Success4U integrates comprehensive education and training at every step.
Three primary learning pathways:
- Subscription-included learning - Role-based content scaled to varying user levels.
- Success packages - Training tailored to specific service implementations or outcomes.
- Success catalog offerings - On-demand learning, including instructor-led courses, certifications, and premium educational materials.
This alignment of training resources ensures that employees at every level understand how to leverage Unit4 solutions to enhance productivity and meet organizational goals.
How Success4U drives measurable outcomes
Success4U focuses on success outcomes, goal-oriented frameworks directly linked to packages in the Success Catalog. Each framework addresses a specific challenge or opportunity, providing organizations with a structured path to achieving business benefits.
Example success outcomes include:
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Faster reimbursement cycles through digitized travel and expense management systems.
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Enhanced decision-making via optimized reporting and analytics.
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Streamlined core processes across finance and HR systems.
It’s a methodology that evolves with customers’ needs, ensuring progressive improvements and measurable ROI.
What’s new in Success4U?
Unit4’s continuous investment in Success4U ensures its relevance and effectiveness. Recent developments shared in the webinar include:
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A refined delivery methodology, offering iterative implementation. Packages now introduce teams to systems earlier, enabling confidence-building and smoother UAT (User Acceptance Testing) processes.
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Expansion of success catalogs with new advanced implementation packages, and enhanced training options.
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New "Succession Planning" success outcome, introduced alongside Unit4 ERP’s latest product release.
These updates showcase Unit4’s commitment to being a long-term partner, capable of adapting to the unique requirements of each organization.
A partnership that goes beyond implementation
Unlike traditional service models, Success4U recognizes that digital transformation doesn’t end post-implementation. It’s an ongoing partnership built on trust and collaboration, ensuring customers remain agile and competitive.
From proactive monitoring through MAS to modular subsequent adoption provided by Success Packages, Success4U empowers organizations to not only overcome challenges but to unlock their full potential.
Discover the value of Success4U
Want to learn how Success4U can take your organization to the next level? For customers we’ve created Success4U Hub on Community4U as a go-to place for everything related to the Success4U experience. It's designed to help build a clear path to success, offering easy access to Success Catalog Service Descriptions, Success Outcomes, and Advanced & Professional discussions and blogs. You can also explore more details by visiting the Success4U homepage, watching a demo, or talking to our sales team today.
Further reading & resources
