CIF Code of Practice Disclosures

CIF Code of Practice Disclosures

The following public declaration information is the latest available.

A.1.1 Compliance with Code

Unit4 has completed the Self-Certification against the ‘Code of Practice for Cloud Service Providers’ (the ‘Code’) of the Cloud Industry Forum (‘CIF’, at www.cloudindustryforum.org), which the mark above demonstrates.  Clicking on the mark will take you to the CIF website where supporting information for this Certification is available.

Unit4 is committed to the Code.  One of the main objectives of the Code is to help ensure disclosure of essential information so that consumers of Cloud Services can make better business decisions based on this information.  The information on this page addresses the public disclosure requirements of the Code.

NOTICE:  While UNIT4 Business Software Limited has made the commitment to the Code and has been self-certified as compliant with the Code, customers/third parties shall note that information or certification provided by the Cloud Industry Forum does not constitute advice from or endorsement by the Cloud Industry Forum.  The Cloud Industry Forum disclaims any and all liability arising out of the use of services or otherwise of certified organizations. 

Where disclosed information or capabilities as specified by the Code of Practice are essential in purchasing cloud services from a certified organisation, it/these should be cited contractually.  Professional advice appropriate to specific circumstance should always be obtained.

A.1.2 Corporate Identify and Responsibilities 

Corporate Name
Unit4 Business Software Limtied

Legal Status
Private Limited company

Date of formation
8th July 1983

Registration Location

Registration number

   UNIT4 Business Software Limited is a wholly owned subsidiary of UNIT4 Business Software Holding BV.

Members of Board of Directors
   Claire Bishop
   David Harwood
   Mark Wilson
   Lisa Dodman
   Ray Leclerc,
   Goncalo Leitao
   Stephan Seiber

Executive Management
Paul Vogel, Executive Vice President, Global Sales
   Member of the Executive Committee

Corporate Fixed Address
   St George’s Hall
   BS20 0PX


A.1.3 Scope Covered by the Code

Scope of Services
   Accounting Services
   Collaboration Services
   CRM Service
   Financial Services
   Government/Citizen applications
   Infrastructure as a Service
   Managed IT Services

Across the following sectors
   Oil and Gas
   Fast-moving Consumer Goods (FMCG)
   Financial (Finance)
   Food and Beverage
   Government (Local)
   Government (Central)
   Real Estate
   Transportation (Travel)

Countries with local operations
   United Kingdom
   A typical UNIT4 Business Software hosted solution will utilise the following URL format:

Countries with data centres
   For the UNIT4 Business Software hosting options all data is stored within The Netherlands or the United Kingdom. There is no option to move data storage to other countries.
   Data is either stored at the Telecity facility in the Netherlands or at the NGD datacentre in Newport.


A.1.4 Public Branding

Alternative trading names

Website Addresses


A.1.5 Third Party Coverage Transparency

Unit4 accepts direct responsibility for provision of its own software/services.  However customers should always carry out their own due diligence in this regard as product responsibilities (e.g. responsibilities for Back-ups) can vary depending on the nature of the product.

Unit4 suppliers accept indirect responsibility through the ESCROW provision which is available to all our customers to provide extra assurance and peace of mind.

Should our Customers go out of business Unit4 will provide their customers the option to purchase licences direct to continue the use the software hence ensuring continuity of the service provision.


A.1.6 Security Control Transparency with the Cloud Security Alliance

Unit4 Business Software has completed the Consensus Agreements initiative Questionnaire from the Cloud Security Alliance (https://cloudsecurityalliance.org/cai.html/)


A.1.7 Other Extended Commitments to Code of Practice Principles

Unit4 Business Software are committed to the transparency agenda in general. Unit4 Business Software fully supports the UK Government, Not For Profit sector and others in their drives for transparency across government and non-government institutions.

Unit4 Business Software also supports the development of transparency through the usage of linked open data.


Unit4 Business Software supports Shared Services as a mechanism for cost savings.


A.1.8 Technical Commitments

NGD – hosting for Unit4 Business World

  • ISO 9001:2008 - Quality Management System
  • ISO 14001:2004 - Environmental Management System
  • ISO 27001:2005 - Information Security Management System
  • PCI DSS Compliance
  • SSAE16/ISAE3402 Type I and II

TeleCity – Hosting for I.T. Solutions



  • ISO 9001:2000  - Quality Management System
  • ISO 27001:2005 - ISO 27001:2005 - Information Security Management System
  • ISO 14001  - Environmental Management System
  • PCI DSS (credit card payments)


  • Prince2
  • ITIL

I.T. Solutions

  • ISO 27001:2005 - ISO 27001:2005 - Information Security Management System  

Unit4 Business Software  

  • ISO 14001 - Environmental Management System
  • ISO 22301 - Business Continuity Management System
  • ISO 9001 - Quality Management System
  • ISO 27001 – Information Security Management System
  • ISO 20000 – Service Management System


  • ITIL


A.1.9 Existing Certifications

Unit4 Business Software is committed to business excellence and has achieved a number of certifications to support its business processes.  Of particular importance to the CIF code are our ISO 9001/TickIT (Quality Management) and ISO 27001 (Information Security Management) which ensure efficient processes and information security throughout our organisation.  For further information on our certifications from Lloyds Register of Quality Assurance please follow the link below.



A.1.10 Industry Association Memberships

For information on our Industry Association Memberships please visit the link below.