Government and digital taxation

How Technology Can Help Government Cut the Burden on the Taxpayer

Posted by  Marco Rolla

In cities, states, municipalities and other government organizations across the globe, one of the most significant, and enduring, matters civil servants deal with is how to provide effective services while still keeping budgets tight. This lack of leeway often makes government workers and representatives wary about using public resources for fear of them being deemed unnecessary or wasteful. They don't have a way to tell how programs are performing or if resources are being allocated appropriately. Contributing to this problem is an inability to pin down a single version of the truth when it comes to the information your organization uses to govern and provide services. Out-of-date information, duplicates and multiple sources can make it difficult to discern the veracity of your data. Staff then wastes time, and money, confirming the information.

As a result, services suffer and citizens become increasingly convinced that they are not getting the most out of their tax contributions. This self-perpetuating cycle builds mistrust between the government and the public, and makes it more difficult to budget in the future.

Fortunately, organizations in the public sector can break this cycle and decrease the burden taxpayers face by focusing on key area: information technology. But while the cost of operating traditional enterprise resource planning systems has increased over time, the technology doesn't seem to be keeping pace. Senior civil servants are still left with significant issues:

  • How can government agencies keep their existing IT systems up to date?
  • What can they do to improve collaboration and sharing?
  • How can organizations eliminate information silos and consolidate data?
  • What tools can governments use to make better decisions regarding resource allocation and service delivery?
  • How can agencies discern a single, accurate version of the truth?
  • And how can it all be done at the lowest cost to taxpayers?

Read on to learn how the right technology solutions can reduce spending and improve efficiency by standardizing applications, eliminating redundancies, and streamlining the tech-related assets people in your organization use every day.

Marco Rolla

Marco is an industry researcher who focusses on global business, finance and the public sector. Marco aims to free service organizations from excessive administrative work.