Success4U Webinar Recap: Your Feedback is Shaping Our Services
It was a pleasure for me to host our third quarterly Success4U webinar and connect with so many of you. The energy and engagement from our customer community is what drives us to continuously improve. During the webinar, we shared some exciting updates on our Success4U service packages.
We also highlighted how your feedback from the health & adoption survey is directly influencing our path forward.
This blog post will recap the key takeaways, focusing on what’s new in our service catalog and why your opinion is so crucial for our partnership – keep reading to learn more!
An Update on Success4U Service Packages & Outcomes
A key part of the webinar was dedicated to the evolution of our Success4U methodology. I was thrilled to have Louise Washbrook, Head of our Customer Success Architect Community, join me to discuss how we are refining our service catalog to better serve you.
Evolving our services to meet your needs
Our goal is to make it easier for you to find solutions that directly address your unique challenges. To achieve this, we've shifted our approach. As Louise explained, "This quarter we've been working on redefining the packages and the outcome categories, which are aligned more with business processes rather than specific product or industry."
This change means you can now find services based on the success outcomes you want to achieve. We have also been developing new supplementary packages designed to help you adopt and expand your solution’s capabilities, ensuring you get the most from your investment.
Unlocking value across your organization
This new structure is built around key business domains, like the Office of the CFO and CIO. It also includes enablers such as reporting, integrations, and AI that cut across all functions. This outcome-focused approach is already delivering tangible benefits for our customers.
Customers using these standardized packages are achieving significant improvements. We are already seeing 44% faster time-to-value for customers that take the package services deployed through this way, and 22% lower costs for customers that take the packages.
The Health and Adoption Check-In Survey – Your Opinion Matters!
A core principle of our Success4U methodology is partnership, and that begins with listening. The recent health & adoption check-in survey is a vital part of this commitment.
We sent out a questionnaire to better understand your priorities and current experiences, and where we can improve. As Louise put it, "The goal of the survey was simple: to understand where you are today and help you to identify some quick wins and future opportunities."
Your feedback showed a strong interest in advisory services, reporting, integrations, and process efficiency. This helps us focus our development efforts where they matter most to you, ensuring our offerings are relevant and impactful.
How your voice shapes our future
Our surveys aren’t just information-gathering exercises; they are catalysts for action. We are committed to acting on what we learn from you. Louise confirmed our next steps, stating, "We’re actively reviewing each of the individual responses to ensure that we understand your priorities."
Following this review, our teams will be reaching out to arrange short calls. This gives you an opportunity to discuss your feedback with a solution architect and your customer success manager. It's all part of our mission to build a continuous relationship that grows and provides value long after the initial "go-live."
Looking ahead - aligning your goals with your success plan
We also had the pleasure of hearing from Miia Yliaho, Customer Success Manager, who provided an introduction to success planning. She explained the fundamental process of aligning your strategic goals with measurable outcomes.
As Miia noted, "When I start working with a customer, we begin together by creating a shared long-term plan, and this is what we call a success plan." This foundational work is essential for maximizing the value you receive from your Unit4 solution.
You can learn more about how our Customer Success Managers can align your Succes4U package with your organizational goals in this blog - Aligning Your Strategic Goals with Measurable Outcomes
Let's Continue the Conversation
Our latest webinar was packed with updates designed to enhance your experience and deliver greater value. Missed the live session? You can watch the full on-demand webinar, today!
To ensure our services continue to evolve around our customers' needs, I’d like to invite you to a 1:1 conversation where you can share any feedback, ideas, or perspectives on our Success4U methodology. Whether it’s about how our subscription offerings are positioned, how Packaged Services are scoped, or your overall impression of the Success Catalog, your input is invaluable in shaping a program that truly meets your needs. Book your time with me today here!
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