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2010 Olympic host mountain resort moves toward self-driving ERP with Unit4

Resort Municipality of Whistler embraces automation to create higher job satisfaction

Utrecht, Netherlands, 

Utrecht, Netherlands – 15 September 2015. The Resort Municipality of Whistler is Unit4’s first North American customer to go live on its Business World Milestone 5 solution. Unit4, a fast growing leader in enterprise applications for service organizations, has supplied enterprise solutions to Whistler since 2005.

The Resort Municipality of Whistler is a mountain resort community located in the Coast Mountains, 120 kilometres north of Vancouver, BC. Whistler has 9,824 residents and two million annual visitors, and was the Host Mountain Resort for the 2010 Olympic and Paralympic Winter Games.

Business World Milestone 5 introduced the first steps of self-driving ERP with streamlined processes and automated procedures that previously required manual interventions. “Before Milestone 5, our staff struggled to stay on top of work they didn’t have time for; now we have been able to reallocate resources to other tasks, such as data analysis,” says Ken Roggeman, Whistler’s Director of Finance.

"We were doing things to accommodate the software, when instead the software can accommodate us."

Heather Paul, Whistler

While planning Whistler’s upgrade, Unit4 staff conducted a health check to assess usage of the previous version. “The Health Check was a tremendous benefit to us. We realized we were doing things to accommodate the software, when instead the software can accommodate us,” says Heather Paul, Corporate Services IT. “For example, staff identified things that were ‘nice-to-haves,’ but Unit4 was able to fix them in less time than it took to describe them.”

Paul cites the new user interface as a positive sign of things to come. “Milestone 5 is easier to use and more intuitive. Our staff are being innovative and looking at the best use of the product. If you just maintain the status quo, you don’t benefit from what the software offers,” she says. “It provided the opportunity to review internal processes, improve overall efficiency and effectiveness, and enable staff to use the technology available to them.”

With 170 users on the system, Paul says it’s intuitive enough that staff super users can easily train their colleagues to speed up adaptation. As the implementation came in under budget, additional features and training are pending.

Unit4’s success in the public sector has been recognized globally, with customers that include the Cities of Surrey, Kelowna, Langley and Medicine Hat, City of Stockholm, British House of Commons and many others. Unit4 works with more than 1,500 government customers globally.

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