My background is in leading the efforts of major global businesses to better understand and deliver on their customers’ needs. Customer engagement and success are pivotal to Unit4’s continued growth and success too, as we elevate the whole enterprise software People Experience. I relish the opportunity to lead this transformation and build the organization required to support and delight Unit4 customers at every touch point.
Away from work, I am a petrolhead and keen motorsport enthusiast and also enjoy spending time with my family in the UK and South Africa.
CX Uninterrupted: 6 Trends that will drive Customer Experience in a post-COVID World
Posted by James Shand | June 23, 2020
Customer feedback on Unit4 and its services partners to drive innovation
Posted by James Shand | June 11, 2020