Unit4 Terms and Conditions
Contractual Terms
Our contractual terms are available for a range of specific regions and languages:
- Introduction & FAQs
- UK & Ireland
- Asia Pacific
- US and Canada
- France
- Germany
- Netherlands
- Spain
- Norway
- Sweden
- Other Regions
Introduction & FAQs
We set out on these pages our terms and conditions, feel free to dive right in, but if you have any questions please let us know. We have also put together some Frequently Asked Questions (FAQs), which may help you navigate our terms and conditions pages.
UK & Ireland
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C
- Enhanced Support
The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i) - Premium Support
The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii) -
Add-on Support Services
The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D
Asia Pacific
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (Singapore)
You can download this document as a PDF here: Annex A(i) (Singapore) - Annex A(i) to Appendix A – Unit4 Data Processing Terms (Australia)
You can download this document as a PDF here: Annex A(i) (Australia)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C
- Enhanced Support
The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i) - Premium Support
The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii) -
Add-on Support Services
The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D
Appendix E – Unit4 Prosoft SaaS – Cloud Service Description
This document sets out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4 Prosoft SaaS Cloud Services. You can download this document as a PDF below (you will need to obtain a password from your Unit4 account manager or sales representative). Appendix E
US and Canada
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (Canada)
These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i) (Canada) - Annex A(i) to Appendix A – Unit4 Data Processing Terms (United States)
These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i) (United States) - Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i) (EEA)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C
- Enhanced Support
The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i) - Premium Support
The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii) -
Add-on Support Services
The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D
France
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in French, as a PDF here: Appendix A
Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEE)
These Data Processing Terms describe how personal data is processed and you can download this document, in French, as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in French, as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in French, as a PDF here: Appendix C
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in French, as a PDF here: Appendix D
Germany
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in German, as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EWR)
These Data Processing Terms describe how personal data is processed and you can download this document, in German, as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in German, as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in German, as a PDF here: Appendix C
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in German, as a PDF here: Appendix D
Netherlands
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Dutch, as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EER)
These Data Processing Terms describe how personal data is processed and you can download this document, in Dutch, as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Dutch, as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Dutch, as a PDF here: Appendix C
- Other terms applicable to Enhanced and Premium support can be downloaded, in Dutch, as a PDF here: Annex C(i) to C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Dutch, as a PDF here: Appendix D
Spain
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Spanish, as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEE)
These Data Processing Terms describe how personal data is processed and you can download this document, in Spanish, as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Spanish, as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Spanish, as a PDF here: Appendix C
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Spanish, as a PDF here: Appendix D
Norway
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Norwegian, as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EØS)
These Data Processing Terms describe how personal data is processed and you can download this document, in Norwegian, as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Norwegian, as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Norwegian, as a PDF here: Appendix C
- Enhanced Support
The terms applicable to Enhanced Support can be downloaded, in Norwegian, as a PDF here: Annex C(i) - Premium Support
The terms applicable to Premium Support can be downloaded, in Norwegian, as a PDF here: Annex C(ii) -
Add-on Support Services
The terms applicable to the Add-on Support Services can be downloaded, in Norwegian, as a PDF here: Annex C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Norwegian, as a PDF here: Appendix D
Sweden
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Swedish, as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EES)
These Data Processing Terms describe how personal data is processed and you can download this document, in Swedish, as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Swedish, as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Swedish, as a PDF here: Appendix C
- Enhanced Support
The terms applicable to Enhanced Support can be downloaded, in Swedish, as a PDF here: Annex C(i) - Premium Support
The terms applicable to Premium Support can be downloaded, in Swedish, as a PDF here: Annex C(ii) -
Add-on Support Services
The terms applicable to the Add-on Support Services can be downloaded, in Swedish, as a PDF here: Annex C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Swedish, as a PDF here: Appendix D
Other Regions
Appendix A – Unit4 General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A
- Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i)
Appendix B – Definitions
These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B
Appendix C – Unit4 Standard Support Terms
These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C
- Enhanced Support
The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i) - Premium Support
The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii) -
Add-on Support Services
The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D
Service Terms
Unit4 SaaS - Service Descriptions
These documents set out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4 SaaS. You can download these documents as PDFs here:
Unit4 People Platform Services
This document sets out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s People Platform services and is available as a PDF below:
Unit4 SaaS – Regional Service Descriptions
These documents set out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s region-specific SaaS services and are available as PDFs below:
Principles, Policies and Practices
Security, Data and Cloud
Click the links below to view or download the information:
- Fair Usage Policy
- Early Adopter Services (EAS) Policy
- Information Security Policy and Program (ISP) for Unit4 Global Cloud Operations
- Privacy Statement relating to cloud-based services and People Platform services
- Acceptable Use Policy
- Business Continuity and Disaster Recovery (BCDR) Overview for Unit4 Global Cloud Operations
- Microsoft Azure Information and Security Policies