Unit4 Terms and Conditions

Contractual Terms

Our contractual terms are available for a range of specific regions and languages:

Introduction & FAQs

We set out on these pages our terms and conditions, feel free to dive right in, but if you have any questions please let us know. We have also put together some Frequently Asked Questions (FAQs), which may help you navigate our terms and conditions pages.

UK & Ireland

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
    These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C

  • Enhanced Support
    The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i)
  • Premium Support
    The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii)
  • Add-on Support Services
    The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D

Asia Pacific

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (Singapore)
    You can download this document as a PDF here: Annex A(i) (Singapore)
  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (Australia)
    You can download this document as a PDF here: Annex A(i) (Australia)
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C

  • Enhanced Support
    The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i)
  • Premium Support
    The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii)
  • Add-on Support Services
    The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D

Appendix E – Unit4 Prosoft SaaS – Cloud Service Description

This document sets out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4 Prosoft SaaS Cloud Services. You can download this document as a PDF below (you will need to obtain a password from your Unit4 account manager or sales representative). Appendix E

US and Canada

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (Canada)
    These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i) (Canada)
  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (United States)
    These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i) (United States)
  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
    These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i) (EEA)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C

  • Enhanced Support
    The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i)
  • Premium Support
    The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii)
  • Add-on Support Services
    The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D

France

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in French, as a PDF here: Appendix A

Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEE)

You can download this document, in French, as a PDF here: Annex A(i)

Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in French, as a PDF here: Appendix B

Appendix C – Unit4 Global Tiered Support Terms

These Support Terms describe the service available to Customers and the terms applicable in relation to Unit4’s Global Tiered Support offering. You can download this document, in French, as a PDF here: Appendix C

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4’s Global Cloud Services. You can download this document, in French, as a PDF here: Appendix D

Germany

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in German, as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EWR)
    These Data Processing Terms describe how personal data is processed and you can download this document, in German, as a PDF here: Annex A(i)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in German, as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in German, as a PDF here: Appendix C

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in German, as a PDF here: Appendix D

Netherlands

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Dutch, as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EER)
    These Data Processing Terms describe how personal data is processed and you can download this document, in Dutch, as a PDF here: Annex A(i)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Dutch, as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Dutch, as a PDF here: Appendix C

  • Other terms applicable to Enhanced and Premium support can be downloaded, in Dutch, as a PDF here: Annex C(i) to C(iii)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Dutch, as a PDF here: Appendix D

Spain

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Spanish, as a PDF here: Appendix A

Annex A(i) Agreement Regarding the Processing of Personal Data (Sales)

You can download this document, in English, as a PDF here: Annex A(i)

Standard schedules 2-4 of the Agreement Regarding the Processing of Personal Data for Unit4’s Global Products can be incorporated into Annex (i). You can download this document, in English, as a PDF here: Standard schedules 2-4

Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Spanish, as a PDF here: Appendix B

Appendix C – Unit4 Global Tiered Support Terms

These Support Terms describe the service available to Customers and the terms applicable in relation to Unit4’s Global Tiered Support offering. You can download this document, in Spanish, as a PDF here: Appendix C

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4’s Global Cloud Services. You can download this document, in Spanish, as a PDF here: Appendix D

Norway

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Norwegian, as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EØS)
    These Data Processing Terms describe how personal data is processed and you can download this document, in Norwegian, as a PDF here: Annex A(i)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Norwegian, as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Norwegian, as a PDF here: Appendix C

  • Enhanced Support
    The terms applicable to Enhanced Support can be downloaded, in Norwegian, as a PDF here: Annex C(i)
  • Premium Support
    The terms applicable to Premium Support can be downloaded, in Norwegian, as a PDF here: Annex C(ii)
  • Add-on Support Services
    The terms applicable to the Add-on Support Services can be downloaded, in Norwegian, as a PDF here: Annex C(iii)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Norwegian, as a PDF here: Appendix D

Sweden

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Swedish, as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EES)
    These Data Processing Terms describe how personal data is processed and you can download this document, in Swedish, as a PDF here: Annex A(i)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document, in Swedish, as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document, in Swedish, as a PDF here: Appendix C

  • Enhanced Support
    The terms applicable to Enhanced Support can be downloaded, in Swedish, as a PDF here: Annex C(i)
  • Premium Support
    The terms applicable to Premium Support can be downloaded, in Swedish, as a PDF here: Annex C(ii)
  • Add-on Support Services
    The terms applicable to the Add-on Support Services can be downloaded, in Swedish, as a PDF here: Annex C(iii)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document, in Swedish, as a PDF here: Appendix D

Other Regions

Appendix A – Unit4 General Terms of Business

These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here: Appendix A

  • Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
    These Data Processing Terms describe how personal data is processed and you can download this document as a PDF here: Annex A(i)  
Appendix B – Definitions

These Definitions describe the words and meanings for defined terms in Unit4’s Terms of Business and other documentation. You can download this document as a PDF here: Appendix B

Appendix C – Unit4 Standard Support Terms

These Support Terms describe the standard support applicable in relation to Unit4’s products and services. You can download this document as a PDF here: Appendix C

  • Enhanced Support
    The terms applicable to Enhanced Support can be downloaded as a PDF here: Annex C(i)
  • Premium Support
    The terms applicable to Premium Support can be downloaded as a PDF here: Annex C(ii)
  • Add-on Support Services
    The terms applicable to the Add-on Support Services can be downloaded as a PDF here: Annex C(iii)

Appendix D – Unit4 Global Cloud Services – Service Level Agreement

This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS. You can download this document as a PDF here: Appendix D

Service Terms

Unit4 SaaS - Service Descriptions

These documents set out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4 SaaS. You can download these documents as PDFs here:

Unit4 People Platform Services

These documents set out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s People Platform services and are available as PDFs below:

 

Unit4 SaaS – Regional Service Descriptions

These documents set out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s region-specific SaaS services and are available as PDFs below:

Previous versions of Unit4's documentation are available in the archive.