Terms & Conditions | Unit4
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Unit4 Terms and Conditions

Contractual Terms

Our contractual terms are available for a range of specific regions and languages:

    Introduction & FAQs

    We set out on these pages our terms and conditions, feel free to dive right in, but if you have any questions please let us know. We have also put together some Frequently Asked Questions (FAQs), which may help you navigate our terms and conditions pages.

    Read our FAQs

    UK & Ireland

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document as a PDF here.

    Asia Pacific

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document for Singapore as a PDF here and for Australia as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document as a PDF here.

    US and Canada

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document for the US as a PDF here and for Canada as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document as a PDF here.

    France

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in French, as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF, in French, here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF, in French, here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF, in French, here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document, in French, as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in French, as a PDF here.

    Germany

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in German, as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF, in German, here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF, in German, here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF, in German, here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document, in German, as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in German, as a PDF here.

    Netherlands

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Dutch, as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF, in Dutch, here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF, in Dutch, here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF, in Dutch, here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document, in Dutch, as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Dutch, as a PDF here.

    Spain

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Spanish, as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF, in Spanish, here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF, in Spanish, here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF, in Spanish, here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document, in Spanish, as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Spanish, as a PDF here.

    Norway

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Norwegian, as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF, in Norwegian, here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF, in Norwegian, here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF, in Norwegian, here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document, in Norwegian, as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Norwegian, as a PDF here.

    Sweden

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Swedish, as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF, in Swedish, here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF, in Swedish, here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF, in Swedish, here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document, in Swedish, as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Swedish, as a PDF here.

    Other Regions

    Unit4's General Terms of Business

    These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here.

    Unit4 Support Terms

    These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.

    • Standard Support
      The terms applicable to the Standard Support package can be downloaded as a PDF here.
    • Premium Support
      The terms applicable to the Premium Support package can be downloaded as a PDF here.
    • Managed Application Services
      The terms applicable to the Managed Application Services can be downloaded as a PDF here.

    Unit4 SaaS – Service Level Agreement

    This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
    You can download this document as a PDF here.

    Data Processing Information

    The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document as a PDF here.

    Service Terms

      Unit4 SaaS - Service Descriptions

      These documents set out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4 SaaS. You can download these documents as PDFs here:

      Unit4 People Platform Services

      This document sets out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s People Platform services and is available as a PDF below:

      Unit4 SaaS – Regional Service Descriptions

      These documents set out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s region-specific SaaS services and are available as PDFs below:

      Previous versions of Unit4's documentation are available in the archive.