Unit4 Terms and Conditions
Contractual Terms
Our contractual terms are available for a range of specific regions and languages:
Introduction & FAQs
We set out on these pages our terms and conditions, feel free to dive right in, but if you have any questions please let us know. We have also put together some Frequently Asked Questions (FAQs), which may help you navigate our terms and conditions pages.
UK & Ireland
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document as a PDF here.
Asia Pacific
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document for Singapore as a PDF here and for Australia as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document as a PDF here.
US and Canada
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document for the US as a PDF here and for Canada as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document as a PDF here.
France
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in French, as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF, in French, here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF, in French, here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF, in French, here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document, in French, as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in French, as a PDF here.
Germany
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in German, as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF, in German, here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF, in German, here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF, in German, here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document, in German, as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in German, as a PDF here.
Netherlands
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Dutch, as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF, in Dutch, here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF, in Dutch, here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF, in Dutch, here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document, in Dutch, as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Dutch, as a PDF here.
Spain
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Spanish, as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF, in Spanish, here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF, in Spanish, here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF, in Spanish, here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document, in Spanish, as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Spanish, as a PDF here.
Norway
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Norwegian, as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF, in Norwegian, here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF, in Norwegian, here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF, in Norwegian, here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document, in Norwegian, as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Norwegian, as a PDF here.
Sweden
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document, in Swedish, as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF, in Swedish, here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF, in Swedish, here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF, in Swedish, here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document, in Swedish, as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document, in Swedish, as a PDF here.
Other Regions
Unit4's General Terms of Business
These General Terms of Business apply in relation to the purchase of Unit4’s software solutions and services and you can download this document as a PDF here.
Unit4 Support Terms
These Support Terms describe the packages of support applicable in relation to Unit4’s products and services.
- Standard Support
The terms applicable to the Standard Support package can be downloaded as a PDF here. - Premium Support
The terms applicable to the Premium Support package can be downloaded as a PDF here. Managed Application Services
The terms applicable to the Managed Application Services can be downloaded as a PDF here.
Unit4 SaaS – Service Level Agreement
This Service Level Agreement sets out the KPIs and the terms applicable in relation to Unit4 SaaS.
You can download this document as a PDF here.
Data Processing Information
The Data Processing Information sets out the information applicable to the processing of personal data using Unit4’s products and services. You can download this document as a PDF here.
Service Terms
Unit4 SaaS - Service Descriptions
These documents set out the descriptions, deliverables and responsibilities from a technical perspective, in relation to Unit4 SaaS. You can download these documents as PDFs here:
Unit4 People Platform Services
This document sets out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s People Platform services and is available as a PDF below:
Unit4 SaaS – Regional Service Descriptions
These documents set out the additional technical descriptions, deliverables and responsibilities in relation to Unit4’s region-specific SaaS services and are available as PDFs below:
Principles, Policies and Practices
Security, Data and Cloud
Click the links below to view or download the information:
- Fair Usage Policy and FTE Employee Calculation
- Early Adopter Services (EAS) Policy
- Information Security Policy and Program (ISP) for Unit4 Global Cloud Operations
- Privacy Statement relating to cloud-based services and other services
- Acceptable Use Policy
- Business Continuity and Disaster Recovery (BCDR) Overview for Unit4 Global Cloud Operations
- Microsoft Azure Information and Security Policies
