Unit4 to Serve Aramark with Elevated People Experience and Industry Leading Capabilities
Aramark (NYSE: ARMK), a US headquartered customer service provider, has selected Unit4’s Enterprise Resource Planning (ERP) solution (formerly Unit4 Business World) to deliver a new people experience through a single system connecting purchasing, sales, HR and finance operations in the Netherlands, Belgium, Luxembourg and France.
Aramark is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, its 280,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.
Aramark required a modern solution that would allow for greater levels of flexibility, streamlining and supporting critical operations, so team members can focus on delighting customers. It has ambitious growth plans based on a philosophy of game-changing customer service. Unit4 ERP will provide insights that support the organization’s Service Stars so they can make a difference and create experiences that make an impact.
Unit4 ERP is designed to deliver a better enterprise software experience for international teams. It will support Aramark’s teams to be productive by automating data entry and providing up to the minute insights that drive service excellence and proven processes. It replaces an outdated system that was inefficient and caused unwanted delays and errors in creating timely reports and analysis.
“One of the deciding factors in choosing Unit4 was the personal and professional approach from the team,” said Didier Tensi, CFO at Aramark. “The solution fully meets our business needs and Unit4’s people-first approach to its business and solutions fully met our requirements. From our very first meeting, there was a strong match between the cultures of our organizations, which is important for a successful project. We believe Unit4’s dedicated experience within the service sector will be key in ensuring a smooth implementation process.”
“Aramark’s customer service philosophy fits exactly with our own belief that successful business is about people,” said Lode Maris, Professional Services Sales Director at Unit4. “We continue to see growing services organizations select Unit4 because they want to arm their people with the tools that will support them to do their work as effectively as possible, so they can focus on the work that really matters.”