Unit4 Terms & Conditions
Document Archive
This page provides links to previous Unit4 policies, practices terms and other documents that have been superseded or updated. If you are looking for Unit4's current Terms and Conditions documents please click here.
Unit4 Contractual Terms
Customer Support & Success Terms
Unit4 Policies
Data Processing and Privacy
Unit4 Contractual Terms
Unit4 Contractual Terms
Standard Support Terms
Unit4 Contractual Terms
Premium Support Terms
Unit4 Contractual Terms
Managed Application Services Terms
Unit4 Contractual Terms
Unit4 SaaS – Service Level Agreement
Unit4 Contractual Terms
Data Processing Information
Unit4 Principles, Policies and Practices
Security, Data and Cloud
Unit4 Principles, Policies and Practices
Corporate Governance
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Contractual Terms
Unit4 Data Processing Information
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 People Platform Services
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Principles, Policies and Practices
Corporate Governance
Security, Data and Cloud
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Contract Terms
Appendix A – Unit4 General Terms of Business
- Appendix A v1.3 (English)
- Appendix A v1.3 (English – US and Canada)
- Appendix A v1.3 (Dutch)
- Appendix A v1.3 (French)
- Appendix A v1.3 (German)
- Appendix A v1.3 (Norwegian)
- Appendix A v1.3 (Spanish)
- Appendix A v1.3 (Swedish)
Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
- Annex A(i) v1.2 (English)
- Annex A(i) v1.1 (English – Australia)
- Annex A(i) v1.1 (English – Canada)
- Annex A(i) v1.1 (English – Singapore)
- Annex A(i) v1.1 (English – US)
- Annex A(i) v1.2 (Dutch)
- Annex A(i) v1.2 (French)
- Annex A(i) v1.2 (German)
- Annex A(i) v1.2 (Norwegian)
- Annex A(i) v1.2 (Spanish)
- Annex A(i) v1.2 (Swedish)
Appendix B – Definitions
- Appendix B v1.3 (English)
- Appendix B v1.3 (English – US and Canada)
- Appendix B v1.3 (Dutch)
- Appendix B v1.3 (French)
- Appendix B v1.3 (German)
- Appendix B v1.3 (Norwegian)
- Appendix B v1.3 (Spanish)
- Appendix B v1.3 (Swedish)
Appendix C – Unit4 Global Tiered Support Terms
- Standard Support - Appendix C v1.1 (English)
- Standard Support - Appendix C v1.1 (Dutch)
- Standard Support - Appendix C v1.3 (French)
- Standard Support - Appendix C v1.1 (German)
- Standard Support - Appendix C v1.1 (Norwegian)
- Standard Support - Appendix C v1.1 (Spanish)
- Standard Support - Appendix C v1.1 (Swedish)
- Enhanced Support - Annex C(i) v1.1 (English)
- Enhanced Support - Annex C(i) v1.1 (Norwegian)
- Enhanced Support - Annex C(i) v1.1 (Swedish)
- Premium Support - Annex C(ii) v1.1 (English)
- Premium Support - Annex C(ii) v1.1 (Norwegian)
- Premium Support - Annex C(ii) v1.1 (Swedish)
- Add-on Support Services - Annex C(iii) v1.1 (English)
- Add-on Support Services - Annex C(iii) v1.1 (Norwegian)
- Add-on Support Services - Annex C(iii) v1.1 (Swedish)
- Support Services - Annex C (i), (ii),(iii) v1.1 (Dutch)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
- Appendix D v1.4 (English)
- Appendix D v1.3 (Dutch)
- Appendix D v1.3 (French)
- Appendix D v1.3 (German)
- Appendix D v1.3 (Norwegian)
- Appendix D v1.3 (Spanish)
- Appendix D v1.3 (Swedish)
Appendix E – Unit4 Prosoft SaaS – Cloud Service Description
Unit4 Principles, Policies and Practices
Unit4 Principles, Policies and Practices
Unit4 Contract Terms
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
Unit4 Service Terms
Unit4 SaaS - Service Descriptions
Unit4 Principles, Policies and Practices
Corporate Governance
Unit4 Contract Terms
Appendix A – Unit4 General Terms of Business
- Appendix A v1.2 (English)
- Appendix A v1.2 (English - US and Canada)
- Appendix A v1.2 (French)
- Appendix A v1.1 (German)
- Appendix A v1.2 (Dutch)
- Appendix A v1.1 (Norwegian)
- Appendix A v1.1 (Spanish)
- Appendix A v1.2 (Swedish)
Annex A(i) to Appendix A – Unit4 Data Processing Terms (EEA)
Appendix B – Definitions
- Appendix B v1.2 (English)
- Appendix B v1.2 (English - US and Canada)
- Appendix B v1.2 (French)
- Appendix B v1.1 (German)
- Appendix B v1.2 (Dutch)
- Appendix B v1.1 (Norwegian)
- Appendix B v1.1 (Spanish)
- Appendix B v1.2 (Swedish)
Appendix C – Unit4 Global Tiered Support Terms
- Appendix C v1.2 (English)
- Appendix C v1.2 (French)
- Appendix C v1.1 (German)
- Appendix C v1.2 (Dutch)
- Appendix C v1.1 (Norwegian)
- Appendix C v1.1 (Spanish)
- Appendix C v1.2 (Swedish)
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
Unit4 Service Terms
(N.B. In order to download these documents, you will need to obtain a password for each from your Unit4 account manager or sales representative.)
Appendix E – Unit4 Global Cloud Services – Service Description
Appendix F – Unit4 Solution-Specific Cloud Service Descriptions
- Unit4 Enterprise Resource Planning (formerly known as Unit4 Business World) v1.3
- Unit4 Financial Planning & Analysis (formerly known as Unit4 Prevero) - English v1.3
- Unit4 Financial Planning & Analysis (formerly known as Unit4 Prevero) - German v1.2
- Unit4 Student Management v1.3
- Unit4 Financials v1.3
Appendix G – Unit4 People Platform Services
Unit4 Service Terms
Appendix H – Unit4 Solution Descriptions
- Driving excellence in Professional Services Organizations with Unit4 Enterprise Resource Planning (formerly known as Unit4 Business World)
- Driving excellence in Professional Services Organizations with the Unit4 PSA Suite stand-alone solution
- Driving excellence in Public Services Organizations
- Driving excellence in Not-for-Profit Organizations
Unit4 Principles, Policies and Practices
Unit4 Contract Terms (translated versions)
Appendix A – Unit4 General Terms of Business
Appendix B – Definitions
Appendix C – Unit4 Global Tiered Support Terms
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
Unit4 Service Terms
(N.B. In order to download these documents, you will need to obtain a password for each from your Unit4 account manager or sales representative.)
Appendix E – Unit4 Global Cloud Services – Service Description
Appendix E – Unit4 Cloud Hosting Service – Service Description
Appendix F – Unit4 Solution-Specific Cloud Service Descriptions
Unit4 Contract Terms
Appendix A – Unit4 General Terms of Business
Annex A(i) Agreement Regarding the Processing of Personal Data (Sales)
Appendix B – Definitions
Appendix C – Unit4 Global Tiered Support Terms
Appendix D – Unit4 Global Cloud Services – Service Level Agreement
Unit4 Principles, Policies and Practices
Unit4 Service Terms
(N.B. In order to download these documents, you will need to obtain a password for each from your Unit4 account manager or sales representative.)
Appendix E – Unit4 Global Cloud Services – Service Description
Appendix F – Unit4 Solution-Specific Cloud Service Descriptions
Unit4 Principles, Policies and Practices
Security, Data and Cloud - Unit4 Managed Cloud
- Unit4 Cloud Acceptable Use Policy
- Unit4 Global Managed Cloud Information Security Policy
- Security Program for Unit4 Global Managed Cloud Operations
- Unit4 Managed Cloud Business Continuity Disaster Recovery Overview
- Unit4 Receipt Recognition Service (URRS) Privacy Statement
Security, Data and Cloud - Unit4 Software as a Service (“SaaS”)
