Michelle MacCarthy is the Global Head of Customer Success at Unit4. Over the past 17 years, Michelle has worked in B2C marketing within the retail and not-for-profit space, and the B2B SaaS and tech space leading global Customer Success organizations. Michelle has helped to build and scale the customer success function and evangelize a customer-first mindset through complex transformations. She has been equal parts “boots on the ground” in implementing game-changing tools like Gainsight and new programmatic approaches to measuring customer health and driving growth and retention, as well as strategic in amplifying voice-of-the customer and building teams and culture that are set up to win.
She completed her Executive MBA at Fordham University and her undergraduate work at Miami University (OH).
Michelle resides in Chicago, IL area with her husband and four children.
More from Michelle:
How do customer-centric mindsets deliver transformative experiences?
Posted by Michelle MacCarthy | November 26, 2020