Our Customer Service
Your choice of software solution will have long-term effects on your teams and processes. Make sure you can rely on the right expertise to maximize the benefits.
Expert Software Services
When you choose a software vendor, it is very important to assess how effectively they can work in partnership with you – not only to deliver the product you need but also to offer the right ongoing level of customer care and service to suit your internal capabilities and resources, so your organization will continue to get the best possible return on its software investment.
Unit4 software solutions are designed for swift, "pain-free" implementation, getting them up-and-running quickly, with a minimum of impact on your staff and business. We apply proven, established services methodologies, based on internationally accepted standard techniques, to ensure your project is well planned, predictable and straightforward, and that end users can acquire all the knowledge and expertise necessary to assume full control and mastery of their solution.
Our solutions are complemented by dedicated teams of business and technical experts, offering a wide range of assistance, such as technical services and business consultancy. Our experts work with you to build and maintain high-quality administrative, analytic and function-focused systems that meet your business challenges and help you to seize opportunities.
Our training teams can help your organization to make the best possible use of your Unit4 software solutions. For example, helping users to:
- understand in detail what our products can do
- get your system up and running more quickly and at a lower cost
- get the maximum, ongoing return on your software investment get benefits more quickly from new products and releases.
Courses are delivered by professional trainers, who have a broad experience in working with our software. And, being part of our organization, they are up to date with the latest product releases and technology and can draw on the experience of our other consulting and training professionals.
Unit4’s approach to support gives you easy access to the knowledge and the friendly, professional help to quickly and effectively solve any problems or queries that you experience with our products. Support services are tailored so that you can choose the level of assistance that best meets your requirements and available in-house resources. And our Customer & Partner Community provides a single, easy-to-navigate space for all you need to maximize the Unit4 product experience.
Unit4 is a people-centric business, and we place our customers at the core of our strategy.
Success4U means just that - driving support solutions and services that are tailored to your needs – in a way that works for 4U. Whether that is more of a self-service approach, or having us as an extension of your team to help manage alongside you. This offering is currently available for all our cloud customers using Unit4 ERP, Unit4 Financials, FP&A and HCM
What is our Advantage 4U?
Our approach to customer service is practical and result driven. Our specialists work in partnership with your teams before, during and (when you need us to) after implementation, applying a best-practice approach – backed with domain and sector experience – to help you succeed.
Essentially, we provide as much knowledge and assistance as you need, to help you take true ownership of your software and for your teams to capitalize on our solutions’ inbuilt versatility and superior people experience. At the same time, you can rely on us for fast, value-adding assistance if you need to supplement the resources or knowledge that it’s feasible or cost-effective to maintain in house.
Our goal is to ensure you achieve maximum benefit from choosing and using Unit4 software solutions.
We complement and support your organization's own resources, ensuring a swift, successful implementation, followed by smooth running and optimum results.
All our solutions are underpinned by our experts’ many years of knowledge and experience from working with customer organizations in a wide range of sectors, all over the world.
We recently undertook a successful project with Unit4 to move to the latest version of its ERP, our finance operational backbone. The project team was very professional, and everything ran very smoothly and on budget. At this difficult time for the Education sector, institutional continuity is essential, so we can continue to support staff and students effectively.
Director of Finance, Mary Immaculate College
Unit4 User Groups
Genuine engagement and partnership
In parallel with our day-to-day service offerings, we work in partnership with the various national and international User Groups for our products, to help keep our customers informed and engaged in our ongoing development of software so that Unit4 software solutions will keep helping you achieve your business goals, both now and in the future.