Southampton Council ERP Implementation Case Study | Unit4
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Unit4 Cloud ERP frees £200K for service delivery

Southampton City Council — a unitary authority in England — is adopting modern digital services as a key element in streamlining service delivery, enhancing the citizen experience and maximizing efficiency.

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The Challenge

Southampton City Council is the unitary authority for Southampton on the South coast of England, comprising approximately 254,000 residents. The adoption of modern digital services would go far in streamlining service delivery, enhancing the citizen experience, and maximizing efficiency.

With digitization comes data. Lots of it. The council operates more than 400 services. Citizens regularly cross between them, from housing, to leisure, to social, to other services. Until recently, much of the data underpinning these services was locked in separate, fragmented silos, undermining the opportunity to deliver joined-up, value-based service.

● Public Sector
(Local government)

● 254,000 citizens

● Southampton, UK.

Our Solution

Unit4 Enterprise Resource Planning (ERP)

Improve your people’s daily lives with our suite of fully integrated enterprise applications.

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How Did We Help?

  • Complete, connected Unit4 ERP cloud suite, spanning finance, procurement, HR, payroll, and more

  • Intuitive to use, automates routine tasks, and provides the timely, graphic insights to make faster, more informed decisions.

  • Citizens benefit from digital self-service, faster joined-up support to enquiries, and improved value for money.

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Cloud agility

Agile and adaptive cloud model drives improved collaboration and increased resilience.

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Streamlined HR

With unified HR and payroll, 500 hours of worker time and £80,000 saved annually.

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Smart finance

Single, golden record of finance, shared by all stakeholders, making finance a business partner.

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Unit4 is making the council smarter and more agile. By automating and streamlining processes in the cloud, as well as introducing self-service, Southampton City Council can direct more resources to front-line services.

Helen Baker

ERP Support and Development Manager, Southampton City Council


Total savings channelled into services delivery

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Total procurement savings

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Hours of annual HR staff time savings

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Let’s talk about what People Experience means 4U.

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